Serial Number in use by maximum allowed computers (Captivate 2017)
Hey guys. I'm having issues with our serial number. I logged out of our company computer and signed in to my personal laptop (w/ permission from the company). And I keep getting this prompt that says that our serial number is in use by max allowed computers. I have read a lot of comments saying that I should've "deactivated" first before uninstalling. But there is no "deactivate" button in our Captivate app. And I have no idea what to do. And it's also telling me to deactivate the other computer in 30 days, and I have 25 days left.
Back story lol: So I logged out and uninstalled the Captivate app from our company computer, and signed in on my personal laptop, and the serial number pop up box keeps showing. So I reinstalled the Captivate app and logged in again on our company pc, and the serial no. pop up box showed up also. And I have already uninstalled and logged out from my personal laptop. I even used the Creative Cloud Tool Cleaner to remove all data and log in credentials from my laptop, but still no changes.
