Slide and interactive video not playing on iPhone and iPad
A few days ago, I posted this issue but got no answer.
The issue is related to the iPhone and iPad only.
Captivate 2019 11.5.5.553
Problem:
I have slide videos and interactive videos in my project. These are working on windows, android devices and even on mac devices. But on iPhone and iPad when the project reached the slide with slide video or interactive video, video starts loading and takes 5-10 seconds to load. (On other systems, the video starts instantly) After the video is loaded, I see a full-screen size black screen with a Play button in the middle.
The video will not start if I tap the Play button but will start playing if I tap anywhere on the screen away from the play button. This is too annoying because users keep tapping the Play button with no result.
I found that this happens if Mobile Gestures (Widows>Mobile Pallete) are turned off in the project. If I turn on the mobile gesture the play button is working as it should be.
But turning the Mobile Gestures ON brings in another issue. Now I can scroll the screen Up and Down by sliding the finger on the screen if the content is overflowing the screen.
Anyone faced with a similar situation.
I had to keep Mobile Gestures ON to keep the Play button working but need scroll feature also as content overflows a bit on smaller screen size devices. And the scrolling issue affects iPhone more because of screen size.
