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josephd43925925
Participant
May 11, 2021
Question

Slide videos change size when published

  • May 11, 2021
  • 1 reply
  • 751 views

Hello, I'm having a problem with my slide videos in a project I am working on.

I am making a project showing how to use an app on an iPhone. The dimensions of the project are 357x559 in order for the project to be played on a mobile device.

I'm using screen capture videos in the project - for these I am uploading them as slide videos in the project.

I have to resize them so that they fit in the project - I can do so successfully, and when I preview the slides, the videos play fine. 

However, when I published the project, the videos changed in size (more narrow).

I have looked on various websites for help, but haven't found anything that seems to help the situation.

Just seeing if anyone knows what's happening or if anyone knows a solution.

Thanks all for your time and help

    This topic has been closed for replies.

    1 reply

    Lilybiri
    Lilybiri
    Legend
    May 12, 2021

    It is never a good idea to rescale a video (or a graphic) in Captivate. Can you try to rescale it with the Adobe Media Encoder which is packaged with Captivate? 

     

    J
    josephd43925925Author
    Participant
    May 12, 2021

    I haven't tried that, but also I wasn't aware that you could do that. I'll try and see what the results are, thanks for the feedback.

    Do you happen to know what the cause is? I only ask because previewing the project, the videos look fine, they only change once the project is published 

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    May 12, 2021

    Might I first suggest you show us a couple of screencaptures that show your video when previewing and the same video when publishing.

     

    I also assume when you say published that you have indeed uploaded the published output with video to a web server and tested it from that environment, and you are not just testing it locally from your hard drive.  Is that correct?  If you have not as yet tested from a web server or LMS, please do that so that we can be sure the issue is not just from running published output in the wrong environment.

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