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A
Anna Holm27550550odsi
Participant
November 17, 2023
Question

Slow captivate projects

  • November 17, 2023
  • 1 reply
  • 251 views

Hi, 

 

I am trying to use Captivate projects in LearnDash and I upload them via Grassblade as xAPI content. I however experience that the projects are loading very slowly and have tried almost all the different settings. It takes a long time before the first picture shows - can it be related to settings in Captivate, and do you have some inputs on how to solve the problem?  

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    1 reply

    Lilybiri
    Lilybiri
    Legend
    November 17, 2023

    Can you answer these questions:

    • Which exact version of Captivate do you use? Provide the full version number which you find under Help, About Captivate (Win) or Captivate, About Captivate.
    • You mention xAPI, does that mean that you have Reporting turned on in Quiz Preferences?
    • Did you publish to HTML?
    • Is this a responsive or a non-responsive project? 
    • If it is a responsive project are you sure the LMS supports that type of projects?
    • Can you please check the published output in SCORM Cloud to see its behavior on that standard LMS?
    A
    Anna Holm27550550odsiAuthor
    Participant
    November 17, 2023

    Thank you for your response. The Captivate Version is 12.1.0.16, 

    Reporting is turned on in Quiz Preferences, and it is published in HTML. It is a responsive project, and yes the LMS should support this type of project. SCORM cloud outputs also behave the same way. Can it be other settings in Captivate?

    Lilybiri
    Lilybiri
    Legend
    November 17, 2023

    This week a new patch release appeared. Can you try to update to 12.2.0.19? Several bugs should have been fixed.

    Can you post a screenshot of the Quiz Preferences? 

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