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T
trillium68
Known Participant
December 21, 2018
Answered

Software Simulation Capture Issue

  • December 21, 2018
  • 1 reply
  • 914 views

I recently installed the 10.0.1.285 patch to Captivate 2017 hopefully to solve the problem of the mouse and its movement not showing when recording a software simulation. When I went to test if the patch had fixed the problem I got the following message when trying to insert a software simulation slide ... "Capture is disallowed since High-density display was detected. Please set 'DpiAwareness = 1" in AdobeCaptivate.ini and restart the application"

FYI ... Since I'm on Windows 10, I also change the display settings to 100% before starting a project. Any assistance would be much appreciated ... especially since I'm due soon to start a really big project!

This topic has been closed for replies.
Correct answer RodWard

Are you using a very high resolution monitor?

That message usually only appears for users that are trying to capture on retina screens or 4k monitors.

1 reply

RodWard
Community Expert
RodWardCommunity ExpertCorrect answer
Community Expert
December 21, 2018

Are you using a very high resolution monitor?

That message usually only appears for users that are trying to capture on retina screens or 4k monitors.

T
trillium68Author
Known Participant
December 27, 2018

I'm just using the monitor attached to my HP ZBook. I did go in and change the default resolution from 1920 x 1080 to 1280 x 720 and am no longer getting the error message. Also the mouse and its movement are now recording. Thanks Rod for your expertise and response to my issue. This forum is a life saver for developers!

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