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S
SKPacific007
Known Participant
January 25, 2017
Question

software simulation does not record in Captivate 9

  • January 25, 2017
  • 1 reply
  • 235 views

When I try to create a software simulation, it records blank screens, see below, my keys (End to stop or f9/f10) also do not work. Can you help???

Have tried clearing cleanpreferenceWin.bat file, changing cache and project files to local drive, nothing works. Thanks, S

 

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    1 reply

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    January 25, 2017

    Are you running Captivate using Run As Administrator privilege?

    S
    SKPacific007Author
    Known Participant
    January 25, 2017

    Hi Rob,

    I created a software simulation last week and it recorded fine. I

    This issue just started yesterday…I add a slide software simulation, none of the keys work the screen is blank, except for a few text boxes.

    I am not running it as an Admin privilege.

    Please advise.

    Thanks, S

    Lilybiri
    Lilybiri
    Legend
    January 25, 2017

    When you start Captivate without that option 'Run as Administrator' you'll get a warning, and especially Capturing needs this setup, at least if you are on a Win PC.

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