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Bea_ISD
Bea_ISD
Participating Frequently
April 30, 2020
Question

Software simulation in Captivate 2019

  • April 30, 2020
  • 1 reply
  • 586 views

HI, I'm experiencing issues when trying to record software simulation in Demo or Training mode. I use the Automatic setting, but the system isn't recognising any clicks on the screen and is not recording these steps. Can anyone help please?

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    1 reply

    Lilybiri
    Lilybiri
    Legend
    April 30, 2020

    Which exact version number, please? Look under Help, About Captivate. There have been 5 versions of CP2019.

    If you are on Windows, do you run Captivate with the setting 'Run as Administrator'?  In Demo mode no clicks are converted to a click box, but I suppose you meant Training or Assessment mode?

    Bea_ISD
    Bea_ISDAuthor
    Participating Frequently
    April 30, 2020

    Hi,

    The Captivate verision is; 11.5.1.499.

    I do not run it as Administrator.

    I add my simulation by clicking on: Slides>Software Simulations

    I then use either Demo (not Video Demo) or Training Mode to record step-by-step.

     

    I typically navigate through a set of headers and dropdowns, but those steps just don't record....

     

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    May 1, 2020

    Captivate won't necessarily pick up every single screen event on every software app or website and trigger an image capture for it.  The reason is that Captivate is listening for events that are coded in a certain way.  It assumes the app creators used Microsoft standard practices when building their software. This is why you usually have better results when trying to capture one of the Microsoft Office apps.

     

    However, as anyone involved in the software world knows, people don't necessarily follow Microsoft's standards when they code apps.  They often just do whatever it takes to get things to work.  Websites and web apps are notorious for this type of issue.

     

    The bottom line is that if you are not seeing Captivate able to automatically pick up the screen events, you need to keep one finger over the Manual capture key and hit that when you need a capture.  Being right-handed and using a mouse with that hand, I usually change the manual capture key to F2 or something else on the left side of my keyboard so that I can hit it easily with my left hand.

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