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T
tammir1625
Participant
April 13, 2022
Question

Software Simulation not capturing the application

  • April 13, 2022
  • 1 reply
  • 111 views

I can’t get Software Simulation or Video Demo to capture the selected screen no matter what browser I choose or screen I choose. It just captures the background of my computer on several slides. I am using Macbook Air. The Apple Team at Montefiore installed the app on my device, and they requested I reach out to Adobe. This work fine on a Dell laptop.

 

I am using Mac Air and I am on Big Sur

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    1 reply

    Paul Wilson CTDP
    Community Expert
    Paul Wilson CTDPCommunity Expert
    Community Expert
    April 28, 2022

    Some versions of Adobe Captivate 2019 are not compatible with Big Sur. Therefore, I recommend that your IT department download and install version 11.8, the most up-to-date version presently available. 11.8 is the same version downloaded when new users get the trial edition from Adobe's website. Once you log in, the Adobe servers should activate it under your license.

    Paul Wilson, CTDP
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