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jonp93298445
Participant
October 7, 2016
Question

Solved: Can't install Adobe Captivate 9 (Stuck on Waiting)

  • October 7, 2016
  • 2 replies
  • 734 views

If you are trying to install Adobe Captivate 9 and the download just says "Waiting", but you are in an environment where you can't turn off your firewall, then you have to do the following:

Go to Firewall in Control Panel>Click Allow an app or feature through firewall>Click Change Settings>Click Allow another app>Point to the Akamai NetSession Client Installer>Lastly, click which box you need to allow: Domain, Private, or Public.  Restart download.

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    2 replies

    Lilybiri
    Legend
    October 9, 2016

    Thanks for this solution. Another way is to use the direct downloads posted on the ProDesign website, they do not use the Akamai download manager.

    Bani Verma
    Legend
    October 7, 2016

    Moving to Adobe Captivate