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b.rembrandt
b.rembrandt
Known Participant
April 29, 2025
Question

SOMETHING WENT WRONG WHILE CONTENT BLOCK INSERTION

  • April 29, 2025
  • 5 replies
  • 1318 views

I CAN NOT BELIEVE THIS IS HAPPENING.  I JUST UPGRADED TO 12.6 FROM 12.5 AND GETTING SOMETHING WENT WRONG WHILE CONTENT BLOCK INSERTION ON A BUNCH OF SLIDES.  PROJECT IS DUE IN 2 DAYS.  I ALREADY MADE A BUNCH OF CHANGES ON THIS FILE.  BACKUPS ARE DOING THE SAME THING BECAUSE NOW I HAVE 12.6 ON MY MACHINE.  I can't even see what isn't loading. I'll have to go back to my test LMS and see what is missing.  

 

Unbelievable. 

      5 replies

      R
      Ramay City Pdx
      Participant
      May 14, 2025

      I'm having the same exact issue here. Also finding that the drop down menu interaction and the Web Video have the same error message.

      b.rembrandt
      b.rembrandtAuthor
      Known Participant
      May 1, 2025
      We really appreciate your time and patience while we investigated this issue.
      We would like to inform you that the problem you have reported is related to the accordion widget. The error is reproducible on the slides where the accordion widget is used. Specifically, it has been observed on slide numbers 26, 38, 44, 77, 90, 98, 108, 116, and 124.

      To confirm the behavior, we created a test project in Captivate 12.5 using the accordion widget and then upgraded it to Captivate 12.6.
      The same issue occurred, indicating that the problem is specific to the accordion widget in 12.6. Other widgets are unaffected.

      We have logged this issue with our engineering team under
      Bug No: CAP-4206343.

      Meanwhile, You could follow the below mentioned Workarounds:
      1. Delete and re-add the accordion widgets directly in Captivate 12.6 on the affected slides. This should resolve the issue.

      2. Alternatively, you may choose to continue working in Captivate 12.5, where this problem does not occur. 
      Below is the installer for Captivate 12.5:
      Captivate 12.5 Installer

        b.rembrandt
        b.rembrandtAuthor
        Known Participant
        April 30, 2025

        I just had to send this to a client:

        Hello team. I was planning on delivering the final courses on Thursday, but hit a snag due to a bug that Adobe just released in the update of Adobe Captivate. This affected all customers, and they are promising an immediate fix. I’ll keep you posted. Unfortunately this is completely out of my control.

        J
        jordim23270053
        Participating Frequently
        April 30, 2025

        Yes, I have had to do something similar. This update has hurt our work and the delivery of several projects. I insist, a company as old as Adobe, to fail in this way... it makes no sense for this to happen.

        J
        jordim23270053
        Participating Frequently
        April 29, 2025

        The same thing has happened to us, 22 courses of elearning content that the widgets have broken, accordions, carousels... it is impressive that this happens at Adobe, it seems to me that they are laughing at us.

        b.rembrandt
        b.rembrandtAuthor
        Known Participant
        April 29, 2025

        OMG.  What did you do? Reubild them?

          J
          jordim23270053
          Participating Frequently
          April 29, 2025

          We had finished templates with accordions and carousels ready to be used... all the contents made before version 12.6 have disappeared and had to be redone... a disaster...

          b.rembrandt
          b.rembrandtAuthor
          Known Participant
          April 29, 2025

          I have this on a number of slides, ALL CONTAINING THE ACCORDION WIDGET.  ALL VERY COMPLEX SLIDES THAT I DO NOT WANT TO HAVE TO RECREATE. 

            b.rembrandt
            b.rembrandtAuthor
            Known Participant
            April 29, 2025

            Something Went Wrong!  Understatement of the year. See attchment. 

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