Sound mute restart sometime when changing slide

Hello,

I have a problem with sound in captivate.

When i test mute mode with the player bar the sound is correctjly mute.

But i have two slide when i'm entering the sound automatically restart.

I found no reason or parameter to resolve this problem.

Why my sound auto unmute?

thank's a lot for your responses

This topic has been closed for replies.

Known Participant

Hello, I ended up finding the solution.

Reimporting the audio file on the slide (replace the file) and this resolve the problem.

Participating Frequently

Hi,

I use Adobe captivate 2017 10.1.285 on windows 10.

My audio file are all in MP3 and the audio file are on the background.

Legend

Only one background audio? Can you check the properties panel of those slides, maybe Background audio is turned off.

Known Participant

background audio is not turn off. I have many slide if i mute audio when i arrive on this slide the sound is unmute.

I found no difference in parrameter.

Legend

Which version are you using (complete number please) and which OS?

Which type of audio do you have on those slides: background, slide, object or audio triggered by Play Audio command?

Sign up