Special Characters and Captivate Bullets Turning into Symbols.

Forum|Forum|7 years ago
August 30, 2018
3 replies
240 views

I have an issue the ' " and captivate bullets (and possibly other characters) turning into symbols. Only in Internet Explorer.

Now, in order for this to happen, I have to upload the course to our LMS, suspend/exit the course WHILE the audio is still playing, and resume the course. From then on the characters are replaced with symbols.

I received this course built by another company built in a newer version of captivate where it is required to hit a play button to start the course. We do not want this functionality for our courses. I am under the assumption that this is part of the cause, but am unsure. Problems have appeared from the moment we received the course and before we edited the courses.

Any insight or direction is appreciated on how to fix this.

This topic has been closed for replies.

SellenAuthor

Inspiring

Okay, thanks.

1) It seems like the versioning was the problem. just for a test we uploaded it with the newest version of 2017 and it fixed the problem.

2)Someone published it as Scorm 2004 V3 and I have not seen or tested it myself but they say that fixed it as well.

Lilybiri

Legend

I agree with Rod about proprietary fonts, but why does it only happens in IE?

As for the AutoPlay being disabled, from October this will definitely be the case for all future Chrome versions, other browsers will follow probably. If you cannot impose an older version of a browser to your learners, you will have to cope with that situation. I created a blog post offering some suggestions to make the situation less 'ugly' for the user:

https://elearning.adobe.com/2018/03/get-rid-white-start-screen-black-button-html-output/

RodWard

Community Expert

I have not personally seen your issue with bullets being replaced with symbols but it could possibly be related to the original developers using some proprietary fonts that you or your end users do not have on their systems. You may be able to ask them which specific fonts they used.

The issue with the Play button on the initial slide is not going to go away. The final version of Captivate 2017 introduced this change and it is continued in Captivate 2019. It is due to the fact that all browser manufacturers are now implementing this behaviour to prevent auto-play of audio or video without user intervention. Whether you like it or not, this is the future of elearning on the web, as it will also be for websites in general.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded