Participating Frequently

Question

Start your 30 day free trial of Captivate Launch Failure

Forum|Forum|1 year ago
May 7, 2024
4 replies
1495 views

Hi there,

Issue: I download the latest version of Abobe Captivate from Adobe.com. After the installation completed without error, and upon launch, a window pops up "Start your 30 day free trial of Captivate." AND "Start your free trial or buy Captivate at Adobe.com using your Adobe ID: MyAdobeID. With options to either "Quit Captivate", "Buy at Adobe.com" or "Start free trial". Clicking on "Start free trial" closed the popup and the same window re-opens moments later. I uninstalled, rebooted and re-installed in Admin mode. Same results.

Interestingly enough, if I slide the window out of the way, for example - to the edge of my screen, I can use the app while that window remains open.

Technical Specs:

Adobe Creative Cloud is Installed with no issues.

System

Device name MSI
Processor 13th Gen Intel(R) Core(TM) i9-13950HX 2.20 GHz
Installed RAM 32.0 GB (31.7 GB usable)
System type 64-bit operating system, x64-based processor
Edition Windows 11 Home
Version 23H2
Installed on ‎2/‎9/‎2024
OS build 22631.3447
Experience Windows Feature Experience Pack 1000.22688.1000.0

Installation and licensing

G

glad.robot

Participant

Having the same issue here. I used the email provided for Captivate Help, and I will update this thread with what I learn.

A

Ana37745566egg9

Participant

Any word? I'm having the same issue here haha

Lilybiri

Legend

Sorry to repeat my recommendation to contact Captivate's help staff:

CaptivateHelp@adobe.com

D

defaultefkf5e55xnf6

Participant

I have the same problem. I would like to use the trial to understand if this is what I need. 😞

Lilybiri

Legend

Can you please contact Adobe? You may use this mail address:

CaptivateHelp@adobe.com

MultiMediaArtistPortlandAuthor

Participating Frequently

I just went ahead and purchased it and it seems to be working fine. I don't know why it would not let me do the trial though. However, I was able to see enough to know it will mostly do what I need it to do. I would not consider this a fix to the problem. It basically forced me to buy the program without the ability to truely test it out.

RodWard

Community Expert

Do you have a subscription for Captivate already, or were you just wanting to try out the app before buying a subscription?

MultiMediaArtistPortlandAuthor

Participating Frequently

I have a subscription for Adobe Cloud, but I do not have an active subcription for Adobe Captivate. I download Captivate to try it out and see if it will work for a sales training application. I am able to interact within the application and try it out, however I must leave the "Start your 30 day free trial of Captivate." window open and pushed off to the side in order to do it. If I click "Start your free trial" it closes the window for a breaf moment, and then re-opens again. Which is annoying but it works.

Other than that, so far Captivate seems to do what I need it to.

MultiMediaArtistPortlandAuthor

Participating Frequently

Now pushing the window off to the side no longer works.

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