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Lanre Spins
Lanre Spins
Inspiring
September 5, 2015
Answered

Startup Problem with Adobe Captivate 9

  • September 5, 2015
  • 8 replies
  • 3486 views

Can anyone help resolve a startup crash problem with Adobe Captivate 9?. Each time i launch the application, it disappears 4secs after. Is anyone experiencing it?

I use a 17.3 inch ASUS Laptop with Windows 8.1 OS

This topic has been closed for replies.
Correct answer Lanre Spins

Guys,

Finally, the issue is resolved.

Apparently, it was a licensing issue...

To resolve it,

1.       Please clear ALL the files/folders present inside the ‘SLCache’ folder.Make sure that the’ SLCache’ folder is not deleted


SLCache folder location:-Win 64 : C:\Program files (x86)\ Common Files\Adobe\SLCache\


2.       Launch Captivate, Sign in with your AdobeID and key in your license.



Thanks to the Adobe team...

8 replies

Lanre Spins
Lanre SpinsAuthorCorrect answer
Inspiring
September 21, 2015

Guys,

Finally, the issue is resolved.

Apparently, it was a licensing issue...

To resolve it,

1.       Please clear ALL the files/folders present inside the ‘SLCache’ folder.Make sure that the’ SLCache’ folder is not deleted


SLCache folder location:-Win 64 : C:\Program files (x86)\ Common Files\Adobe\SLCache\


2.       Launch Captivate, Sign in with your AdobeID and key in your license.



Thanks to the Adobe team...

    Lanre Spins
    Lanre SpinsAuthor
    Inspiring
    September 12, 2015

    Guys,

    I think we may just have resolved this problem after several calls from Adobe.

    If you have tried installing the Windows OS 10 recently without success, this may be the problem.

    What i did this afternoon was to run C:\Windows\SoftwareDistribution\Download, deleted all the files, rebooted my machine then launched Captivate 9 again and viola it is working but now trying to check stability before concluding. But as it is, i am currently using my Captivate 9.

    I will keep everyone updated. 

    B
    bigbadboss1234
    Participating Frequently
    September 14, 2015

    Please do let Windows users know if that solves your issue. 

    If it does though, that will still leave us on iOS wondering why we have the exact same issue....

    Lanre Spins
    Lanre SpinsAuthor
    Inspiring
    September 21, 2015

    Guys,

    Finally, the issue is resolved.

    Apparently, it was a licensing issue...

    To resolve it,

    1.       Please clear all the files/folders present inside the ‘SLCache’ folder.Make sure that the’ SLCache’ folder is not delete


    SLCache folder location:-Win 64 : C:\Program files (x86)\ Common Files\Adobe\SLCache\


    2.       Launch Captivate, Sign in with your AdobeID and key in your license.



    Thanks to the Adobe team...

    J
    Jeffrey Roach
    Participant
    September 9, 2015

    I have Captivate 9 on my iMac, MB Pro and Windows 10 image via Parallels. All three copies crash immediately upon start up. I see the launch screen for 2 or 3 seconds and then the application quits. I have CC on both of my Macs, but not on the Windows image. Here's hoping they figure this out soon.

    R
    rbrimson
    Known Participant
    September 9, 2015

    I have the same problem, I contacted adobe and they uninstalled every last bit of adobe software. then they put captivate 9 back on. and it all worked fine.......so was very happy......then I installed all the other Adobe CC etc. and for a day or two Captivate worked............and now doesn't work again. Captivate it not compatible with any other Adobe programs it seems. so if you want Captivate you cant have any other Adobe programs........

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    September 9, 2015

    I realize you have a very frustrating issue at present, but your statement that "Captivate is not compatible with any other Adobe programs" is not correct.  Although there are some users like yourself suffering with this issue, there would appear to be many thousands of other Cp9 users who currently do not have the same problem. 

    I'm lucky enough to be one of them (...touch wood.).  I have Captivate versions 6 through to 9 on my PC as well as several Creative Cloud apps to boot.

    So, whatever this maddening issue is, we cannot necessarily make blanket statements about compatibility.  There's some logical explanation as to what all affected users have in common.  We just haven't found that connection yet.

    JonBoyJunior
    JonBoyJunior
    Participating Frequently
    September 8, 2015

    Yes, I am experiencing it as well.  Windows 8.1.

    I chatted with Support today and they said they are aware of the issue.  They said it should be resolved by the end of the day.

    Here's Hopin!

    JonBoyJunior
    JonBoyJunior
    Participating Frequently
    September 9, 2015

    One of the things I was experiencing while it was working.  Upon startup, it would ask me to finish the registration process.  When I went online to my account, there was not a clear or intuitive path to do so (I have subscription model. So I just proceeded to use the software, no problems. Does anyone think that could be a contributor? I also have CC programs on this PC.

    By it's behavior it really does look like something in the verification or update process.  It starts up, looks to the Adobe Server, sees ickyness, shuts down.

    What is the Ickyness?  I have a deadline....

    B
    bigbadboss1234
    Participating Frequently
    September 8, 2015

    Another 'Me Too'.  Also on latest version of OSX.  Launches, get's the screen where you choose blank project or whatever and then crash and vanish.  Will keep an eye on this thread, if anyone gets a resolution, do shout.

    jarry
    jarry
    Participating Frequently
    September 8, 2015

    I am having the exact same problem, running Mac OS X 10.10.5. Just paid for the subscription and installed today. Have tried re-installing - same issue. Captivate opens and then will just randomly close within a minute, whether a file is open or not.

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    September 5, 2015

    Are you launching Captivate using the Run As Administrator command?

    Have you tried resetting the Preferences folder?

    Lanre Spins
    Lanre SpinsAuthor
    Inspiring
    September 5, 2015

    Thanks RodWard.

    Yes, i am using the Run as Administrator command.

    Please confirm what you mean by preference folder - Where and how do i locate it?

    Br//

    Lanre Coker

    Lanre Spins
    Lanre SpinsAuthor
    Inspiring
    September 5, 2015

    Hi RodWard,

    I was able to locate the preference folder @ C:\Users\tjspins\AppData\Local\Adobe.

    I see Cap, 7, 8 and 9, which do i delete to reset?

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