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J
jenilsson
Inspiring
November 12, 2013
Question

Streaming video only works in F3 preview

  • November 12, 2013
  • 1 reply
  • 693 views

I'm using Captivate 7, the video I'm attempting to insert is an .mp4 and it is hosted by kaltura.com. (I created the video, so would change the format if necessary ,the kaltura.com account is my client's so I may not be able to answer questions about that side.)

When I use the Event Video option and provide the URL to the video, I can view it using the F3. But if I use a preview key (F10, F12) or try publishing to SWF, I get a Connection Error message over the loading icon where the video ought to be.

I also tried:

1 - Insert as a multi-slide syncronized video, I get a message that the URL is invalid. (Click through errors and a tiny video placeholder appears, but it just has a moving grey bar in previews.)

2 - Web object interaction - blank slide on preview/publish.

3 - Youtube interaction - blank slide on preview/publish.

Can anyone help me get this working? Thank you!

Jenny N

This topic has been closed for replies.

1 reply

RodWard
Community Expert
RodWardCommunity Expert
Community Expert
November 13, 2013

This is most likely due to Flash Global Security issues.  Have you tried setting up the publish folder as a trusted location in Flash Global Security?

http://www.infosemantics.com.au/adobe-captivate-troubleshooting/how-to-set-up-flash-global-security

If you want 300 more troubleshooting tips for Cp, you'll need to read the book:

http://www.infosemantics.com.au/troubleshoot-adobe-captivate

J
jenilssonAuthor
Inspiring
November 13, 2013

Good morning Rod,

I had seen that article but had assumed it did not apply to my circumstance since the F4 preview is not working either.

I'll give it a try and follow-up later today.

Jenny N

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