Stretch effect causing blurry text and images when published

Forum|Forum|4 years ago
September 9, 2021
1 reply
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The published version in my LMS, there are some slides that have the stretch effect on images and/or text. I has only happened with the stretch effect is used. There have been cases where the image and text are blurry. This happens for some people and not others. We have checked with our LMS and it is not on their side so it has to be captivate. The captivate file is saved as SCORM 2004 and here are the size and quality settings. I also have the scalable HTML content checked. Has anyone encounted this or have a solution?

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Lilybiri

Legend

Did you test on SCORM Cloud to see if it is really due to Captivate, not to the LMS? All LSM people try to point to the eLearning tools, but such a test gives you the correct information about where to look for the problem solving.

K

kristis88485366Author

Participant

Great suggestion. I did run it through SCORM Cloud and not errors appeared. When we did our testing in our LMS we did not run into that issue and I could not recreated the issue that some people experience. it has happened in two courses and it only seems to affect the slides with the stretch effect. We are just trying to pinpoint the source of the error. We do use Chrome as our browser. Any other suggestions?

Lilybiri

Legend

That type or errors makes it very tough. What was special for those learners? Which browser did they use (hopefully not IE)? Anything specific about their systems?

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