Struggling to publish Captivate 12.3 project to run on Samsung tablet

Forum|Forum|1 year ago
July 10, 2024
2 replies
921 views

Hi, completely new to Captivate and just finished creating my first assessment. The project is a title page with 15 multiple choice quiz slides and results slide.

I do not need LMS intergration at the moment, it is being used as a one time assessment and then the results are shown to the trainer to confirm the pass. The published project works no problem on my laptop but opens up a blank page on a tablet (Samsung Internet and Chrome). I feel I am missing something small but can't figure it out.

Thank you in advance.

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samh14181231Author

Known Participant

Anyone got any other ideas I could try please?

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Saurav_Ghosh

Community Manager

Hi @samh14181231

Can you please provide the following?

The project that you're using. If there is confidential information on the project, please remove those. we'd like to reproduce the issue on our end.
Also check if the project can be previewed on the device picker.

Thanks,

Saurav

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samh14181231Author

Known Participant

Hi Saurav, I am unable to upload .cpt file as it "is not supported".

On preview, it works no problem and running it on a laptop no problem. As soon as it goes on to the tablet, it loads up on the brower but it stays at a plain white page.

Lilybiri

Legend

Did you activate AutoPlay?

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samh14181231Author

Known Participant

I didn't but just activated it and re-published it. Still no luck, just a plain white page.

Lilybiri

Legend

I am sorry, was just an idea. Did you wait long enough? The output of this new version is very slow to load and render, even in a pretty short project on a desktop PC with a networked connection. A tablet has not the same hard/software potential and I suspect it will be even slower.

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