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Blutzuckerbrot
Participant
December 7, 2011
Question

Stuck with grey Loading... Screen

  • December 7, 2011
  • 1 reply
  • 1046 views

Hi everybody,

I am experiencing an issue with our eLearning modules. I'm not sure where the source of this issue lies, so here is what happens:

1) The eLearning is opened on the LMS

2) The user can normally do the eLearning

3) He stops and closes the eLearning on let's say slide 7

4) He reopens the eLearning but can't get pass the grey loading screen

However if I reset the eLearning and close the eLearning on, let's say slide 6, the eLearning has no problems with opening it there again.

If I delete the temporary files of the browser the eLearning can load with no problems, however if I close it on slide 7 it will get stuck again if reopened.

I experience this with other eLearnings too.

I am using IE7, we have got the latest Flash installed and we are creating the eLearnings with Captivate 5. 
I was googeling around and found out, that the grey loading... screen appears when the eLearning tries to communicate with the LMS (?).
As I am quite a Newbie I'm not sure, how I can find out, how to solve this problem and if this is even a Captivate 5 problem.


Can somebody help?

This topic has been closed for replies.

1 reply

RodWard
Community Expert
RodWardCommunity Expert
Community Expert
December 7, 2011

Is there a button or click box or quiz question on slide 7 that is set to report to the quiz?

If so, do you have bookmarking set in your project preferences?  Check if Never Send Resume Data is unticked in LMS Customisation settings.  If it is not ticked, try ticking it to see if the issue is alleviated for new users.

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BlutzuckerbrotAuthor
Participant
December 7, 2011

Hi, Thanks for you quick reply!
There is a button on slide 7 but it isn't set to report to the quiz.
Never Send Resume Data is unticked, I checked now when it's ticked, and it works fine then (without bookmarking)

I also tried this: http://forums.adobe.com/message/3063478#3063478 and it worked then too with tracking. However I don't exactly understand why this is working and if it resolves the problem completly.

Both are working fine and also communicate to the LMS for completion.

RodWard
Community Expert
RodWardCommunity Expert
Community Expert
December 7, 2011

It seems that there is an issue with some LMSs if bookmarking is ON, which it is by default in the Captivate LMS Customisation settings (Never Send Resume Data is unticked by default).  What may be happening here is that the LMS is sent some resume data on the user's first attempt, but when they come back for a second attempt, either the LMS is not sending the resume data properly, or the course module is not receiving what it needs, and as a result the module just gets stuck on the loading screen.

I haven't been able to nail down exactly where the issue lies.  All I know is that disabling bookmarking seems to resolve it.  I keep hoping that one of the Adobe techs will chime on on these threads to tell us whether the issue is on the Captivate side or the LMS side, or the web browser side.

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