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Aylwinjemspeak
Participant
October 15, 2017
Question

success factors lms does not record learrnings when using windows 10, courses are built using adobe captivate version 5

  • October 15, 2017
  • 2 replies
  • 1015 views

Hi Experts ,

we are facing issues recently when we moved to windows 10. some of the courses built using adobe captivate 5, are not sending the correct leason status to sf lms system, and hence not marking the learning complete .

The same courses when tried with old version of windows, it works and we are able to record the learnings . We have noticed this happening in IE and Chrome , but when using fire fox, we don't hit these issues .

Is there any specific setting that I am missing to make it compatible with chrome and ie when using windows 10.

Any pointers would be of great help.

Thanks

Aylwin Jerome

    This topic has been closed for replies.

    2 replies

    M
    Miguel_Morales
    Known Participant
    October 20, 2017

    Correct. I use SF LMS and I was about to recommend purchasing Cp9 or Cp2017 and edit/republish all your courses but SCORM is SCORM and it works (it is suppose to) in SF LMS.  Your LMS Admin should call SAP and investigate.

    It is natural to upgrade computers to a new OS or a new browser version. So everything inside the LMS should work with the FUTURE...

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    October 16, 2017

    I'm not sure this is a Windows 10 compatibility issue per se.  It's more likely to be the LMS, or something related to Flash versions

    As a test, try uploading the same SCORM modules to SCORM Cloud online LMS and try viewing them in the same Windows 10 environment.  If you can successfully get them to complete in Windows 10 using the same browsers that fail to do so in your current LMS, then you have proven that the issue is with the LMS.

    aylwinj39163824
    aylwinj39163824
    Participant
    October 16, 2017

    Thanks Rodward !

    It is working fine in the SCORM Cloud . I noticed that all our internal contents are having issues and that to only in IE/ Chrome - windows 10.

    Can i write a java script to force the content to send the status pass/fail ? any help on this would be much appreciated , as i am not into content development and this would be a great learning for me .

    THanks

    Aylwin

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    October 17, 2017

    If your content is working fine in SCORM Cloud (as I suspected it would) then the issue is plainly with your LMS.  You should not need to change anything in your content.  You need to demonstrate to your LMS Administrator that the issue is with the LMS not the content. (Show them the same content working perfectly in SCORM Cloud.)  And insist that they get the the LMS technical staff involved in debugging their own system.

    They should be able to look up their own log files and find the issue that is causing the failure.

    This is NOT your fault, so YOU should not have to fix anything.

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