Skip to main content
T
triv91w
Participant
April 8, 2021
Question

System Audio Capture Issues

  • April 8, 2021
  • 2 replies
  • 613 views

I'm new to using Captivate and I was following along with one of the Adobe tutorials.  Using the Record option in Captivate 2019, I captured my screen along with system audio.  I disabled my mic and selected the option to capture system audio, however, on playback I noticed that the audio is garbled and not well synched.  Video attached.

 

Has anyone else encountered this issue or found out how to resolve it?

      This topic has been closed for replies.

      2 replies

      J
      jcutts1010
      Participating Frequently
      September 20, 2021

      Hi! While I don't have a resolution for this issue, I can tell you that it's not because you're new to using Adobe Captivate! I've been using this progam with no problem (and absolutely loving it) since 2017. I recently upgraded to a new computer that's better equipped to handle the type of work that I do, and since installing Captivate on the new PC, I've experienced the same exact issue that you describe. The preview that you provided is identical to what happens when I try to record a video demo - it sounds like the audio is fine for the first few seconds, but then gets choppy and crackles. I've found a few other community posts describing this issue, but I have yet to find one that has a true fix or resolution. I'm going to continue digging. If I find a solution I will share! 

        D
        DustinKelly
        Participant
        May 15, 2022

        Have been having the same issue. Was working great then all of the sudden it doesn't work. All the while they are charging me a monthly subscription for something I can't use. THANKS ADOBE. Been working on resolving the issue for months now. Have found no fix. If Adobe changed the way Captivate works they should issue a statement letting the users know instead of letting them go in circles looking for a resolution when there isn't one. 

        J
        jcutts1010
        Participating Frequently
        June 15, 2022

        I agree - I'm very disappointed that this hasn't been resolved or looked into. Whenever I get to speak to an Adobe employee, I'm basically told it's a driver issue, or network issue, or another type of issue that is on my end. However, I've tested it on multiple networks, multiple PCs, from different locations and all have the same result. This indicates to me that it's an Adobe Captivate issue, not an end-user issue. 

        Paul Wilson CTDP
        Community Expert
        Paul Wilson CTDPCommunity Expert
        Community Expert
        April 9, 2021

        I use multiple tools for capturing videos of my computer screen for various tutorials. It always seems that whether it's Adobe Captivate Video Demo, Software Simulation or another tool like Camtasia I always get poor results. I often will export that audio and do my best to clean it up in an audio editing tool such as Audacity or Adobe's own Audition.

        Paul Wilson, CTDP
          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices