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J
jventoci
Participant
September 27, 2021
Question

Tech Support

  • September 27, 2021
  • 2 replies
  • 446 views

I have wasted 1 week. tried whatever Gaurav Sharma and Siddharth Gulati, both of them said that everything is okay after that and ALL OF IT WAS JUST A WASTE. Priya seems like she does not know anything . This organization must look in to this. I have wasted so much time trying to fix the glossary issue. NO ONE SEEMS TO CARE. and this is reallt annoying. IT HAS BEEN A WEEK and NO AVAILABLE FIX YET.

    This topic has been closed for replies.

    2 replies

    Lilybiri
    Lilybiri
    Legend
    September 27, 2021

    This is a user forum,  yelling at other users will not inspire those users offering free time to help you.  If you want help from those users, please specify the problem, issues you have with Captivate. Do not forget to mention the exact version you are using. The full version number can be found under Help, About Captivate.

    J
    jventociAuthor
    Participant
    September 28, 2021

    I agree that this is a user forum and can be used as a platform to voice out the sentiments of a user. Why am I being juged of yelling whereas the capitalized letters are just used to give emphasis on a matter that was never resolved.

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    September 28, 2021

    rCertainly you are welcome to have an opinion and express that opinion.  But that same freedom to have an opinion also applies to other users here on the forum.  So, that means that what you might not find offensive, others could see differently.

     

    You are obviously very frustrated.  And your original message was quite scathing in criticism of the Adobe staff members that have already tried to help you.  The problem you will face is that other users that might be tempted to offer assistance will now be fearful that if they cannot resolve your issue, then they will also be severely criticised.

     

    So, if your reason for posting this message was to receive more help, you may have just achieved the exact opposite.  And this would be even more true since you still haven't told us exactly what problem you are having with the Glossary.

     

    Are you willing to calm down, be less critical, and more informative?

      Vishu_Aggarwal
      Vishu_Aggarwal
      Participating Frequently
      September 27, 2021

      What is the issue your facing with Captivate?  

      Vishu AggarwalAdobe Certified Instructor, Professional and Expert
      J
      jventociAuthor
      Participant
      September 28, 2021

      I was trying to use the Glossary template in Learning Interaction, however after multiple attempts on editing and following the troubleshooting that they told me, still it is not working.

      Vishu_Aggarwal
      Vishu_Aggarwal
      Participating Frequently
      September 28, 2021

      I was able to work with the  Glossary template in Captivate 11.5.5.6 on Mac os 11.6 without any issues..please share more information about the captivate version your using and OS. Have you imported any XML in Glossary Learning Interaction?.

      Vishu AggarwalAdobe Certified Instructor, Professional and Expert
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