Skip to main content
F
Community Expert
FrameMaker-dkCommunity Expert
Community Expert
June 17, 2022
Question

Technical Communication Suite 2019 does not accept license codes for Robohelp and Captivate

  • June 17, 2022
  • 2 replies
  • 203 views

I am trying to install Technical Communication Suite 2019 and while I have managed to make it install and run FrameMaker, it won't install RoboHelp and Captivate properly.

When I try to run these programs, I get an Invalid License Number message. And Adobe Support merely points me to paid help or the community.

Does anybody know how to fix this issue?

    This topic has been closed for replies.

    2 replies

    Paul Wilson CTDP
    Community Expert
    Paul Wilson CTDPCommunity Expert
    Community Expert
    June 17, 2022

    Just a thought. For the Technical Communication Suite, I believe you need to run the installation program for the Suite, not the Setup apps for the individual applications.

    Paul Wilson, CTDP
    Lilybiri
    Lilybiri
    Legend
    June 17, 2022

    Hmmmm, this is the Captivate forum and almost exclusively populated by users. Your question really needs an answer from a staff member. Do you have any idea which version of Captivate is included? Since the last version (11.8) is subscription license only (no serial number) I wonder if your problem is linked to that situation?

     

    I could try to get a staff member, but was frowned about that so often that I hesitate. Fed up with undeserved criticism. 

    F
    Community Expert
    FrameMaker-dkCommunity ExpertAuthor
    Community Expert
    June 17, 2022

    Thanks @Lilybiri I shall try to reach techsupport with Adobe. Seems it is an issue with that version of Technical Communication Suite having perpetual licenses.

    Bjørn Smalbro - FrameMaker.dk
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices