Skip to main content
S
shanee98076946
Known Participant
January 17, 2023
Answered

Template has been corrupted?

  • January 17, 2023
  • 1 reply
  • 1281 views

Captivate 2019 version 11.5.1.499

Updates controlled by corporate admins

(running Windows 11 w/ 11th gen Intel i7-1185G7 @3.00 GHz/1.8 GHz and 16 GB RAM [15.7 GB usable] 

 

I have a template that I am using to create several modules for (deadline in two weeks). This morning,

I initally opened successfully and  attempted to make adjustments to a template that I have four or five projects underway in. When I tried to save, I got an error message saying the file was corrupt w/"retry" and "cancel" options, but either one just opened a "50% compression window" whic remained hung up on the screen. I had to close Captivate through Task Manager as this window hung up the whole computer and I couldn't leave the Captivate application.

 

Now I can't even open the template at all. It won't allow me to create a "New Project from Template" using the template, and when I try to open the template, both from from file explorer from the Captivate start screen, I now get the following message:

 

 

Is there anyway I can recover this template, and if I do will I be able to edit and save, so that future modules will be created in the new saved template?  

    This topic has been closed for replies.
    Correct answer Lilybiri

    Templates used to be useful many years ago, but at this moment using a Captivate Theme which has been set up to meet the company's needs is a much wiser workflow. Combining that with some Libraries which can be opened as external library in any project for much used assets and you don't need a template at all. I wished they took out that option years ago. In this blog I explain the differences, and I have created themes for clients which saved them a lot of time.

    https://blog.lilybiri.com/whats-in-a-theme-a-template

    Captivate is probably the richest authoring tool for its features, but that comes with a price: more learning is needed.

    Since you have a subscription license, you can update to version 11.8. Have a look at these release notes::

    https://helpx.adobe.com/captivate/release-note/adobe-captivate-11-8-release-notes.html

    This was the announcement in this forum:

    https://community.adobe.com/t5/captivate-discussions/subscription-only-build-for-adobe-captivate-captivate-11-8-released/td-p/12601741

     

     

     

    1 reply

    Lilybiri
    Lilybiri
    Legend
    January 17, 2023

    I'm not sure to be able to help you, but just want to offer some tips:

    • Template files (cptl extension) are buggy since quite a while, especially if they include advanced/shared actions. I haven't used them for that reason since 2006. It is much safer to start with a cptx file, which is locked and save a copy for each new project.
    • Your version didn't only miss a bug patch to 11.5.5.553 but is incompatible with Windows 11. You normally should need version 11.8 which is only available as subscription license (not very user friendly IMO). Maybe a recent OS update has caused the problem.
    • The error you are showing can appear due to many causes, and doesn't tell really what the problem is.

    Did you try to Clear the cache, Clean the Preferences which are the normal troubleshooting steps. Although I doubt sincerely it could solve the problems. More info in:

    https://blog.lilybiri.com/tips-for-troubleshooting

     

    S
    shanee98076946Author
    Known Participant
    January 17, 2023

    Thank you for your quick response Lilybiri. The friendly support I've received here is really one of the few favorable things that has resulted from my decision to use Captivate last October 2022.  My supervisor paid for the subscription license ($400 to Adobe), so I should be getting the very latest updates. The information you shared that the version I have is incompatible with Windows 11 might explain some of the many other frustrations I've been experiencing. In fact, Windows 11 was installed on this machine shortly after I got Captivate... hmmm.

     

    After following the steps to clean cache and delete the preferences, the template still won't open. I will take your advice and just copy a .cptx file each time I need to create a new module, which seems absolutely ludicrous to do when there is actually a thing called "templates" embedded in the software.

     

    Overall, I am not happy at all with Captivate and will probably be using something else once I finish the project I am on now--whose deadline is approaching much too fast.

    Lilybiri
    LilybiriCorrect answer
    Legend
    January 17, 2023

    Templates used to be useful many years ago, but at this moment using a Captivate Theme which has been set up to meet the company's needs is a much wiser workflow. Combining that with some Libraries which can be opened as external library in any project for much used assets and you don't need a template at all. I wished they took out that option years ago. In this blog I explain the differences, and I have created themes for clients which saved them a lot of time.

    https://blog.lilybiri.com/whats-in-a-theme-a-template

    Captivate is probably the richest authoring tool for its features, but that comes with a price: more learning is needed.

    Since you have a subscription license, you can update to version 11.8. Have a look at these release notes::

    https://helpx.adobe.com/captivate/release-note/adobe-captivate-11-8-release-notes.html

    This was the announcement in this forum:

    https://community.adobe.com/t5/captivate-discussions/subscription-only-build-for-adobe-captivate-captivate-11-8-released/td-p/12601741

     

     

     

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices