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Laura Cee
Participating Frequently
May 11, 2026
Question

Testing out CAPTIVATE CLASSIC IMPORT (BETA) and screen freezing at very first step

  • May 11, 2026
  • 1 reply
  • 10 views

I updated to All New Captivate 13.1.1 today and want to try out the CAPTIVATE CLASSIC IMPORT (BETA) feature but I can’t get beyond the initial splash screen which just sits saying IMPORTING YOUR PROJECT - the thing is I haven’t even told it which project I want importing yet - is this a known issue?   Thank you in advance.

    1 reply

    Dave Creamer of IDEAS
    Community Expert
    Community Expert
    May 12, 2026

    Try taking out any features not supported by the new Captivate from the Classic file first. 

    David Creamer: Community Expert (ACI and ACE 1995-2023)
    Laura Cee
    Laura CeeAuthor
    Participating Frequently
    May 13, 2026

    The thing is I don’t even get to a screen where I can choose my Classic file!