Testing out CAPTIVATE CLASSIC IMPORT (BETA) and screen freezing at very first step

Forum|Forum|22 days ago
May 11, 2026
3 replies
210 views

I updated to All New Captivate 13.1.1 today and want to try out the CAPTIVATE CLASSIC IMPORT (BETA) feature but I can’t get beyond the initial splash screen which just sits saying IMPORTING YOUR PROJECT - the thing is I haven’t even told it which project I want importing yet - is this a known issue? Thank you in advance.

nadymes

Participant

I had a similar experience and it happened because the version I had downloaded it was 13.1.0 not the 13.1.1.

I redownloaded the file and removed the old copy before I launched the EXE file, that worked and I am able to upload Classic projects in the new 13.1.1, keep it mind that it will take a few minutes to load the entire project, that will depend on the amount of assets the application needs to load, any fonts or animations that you used in the classic version. Most of the ones I had worked and the ones that do not, I can apply again using the interactive features. Hope this helps Laura

S

shashankm30332687

Participating Frequently

Hi @Laura Cee ,

Please try below steps:

Suggestion 1:

Close all the Adobe applications
Go to "C:\Users\username\AppData\Local\Adobe\Adobe Captivate"
Rename the folder from Adobe Captivate to Adobe Captivate.old
Relaunch Adobe Captivate 3.1 from the start menu, now try to use “Captivate Classic import feature” and check.

Suggestions 2:

Close all the Adobe applications.
Go to "C:\Users\Public\Documents\Adobe"
Rename the folder from "eLearning Assets" to "eLearning Assets.old"
Relaunch Adobe Captivate, now try to use “Captivate Classic import feature” and check.

If it still does not work then please drop an Email to captivatehelp@adobe.com and we will reach out to you.

Thanks,
Shashank Mehrotra

Adobe Support

Laura CeeAuthor

Known Participant

Thank you for the suggestions - unfortunately neither work, I still just get the spinning circle of doom and never get the opportunity to pick a file to import. I will reach out to the email address given as advised. Thanks again

S

shashankm79365243

Adobe Employee

Hi @Laura Cee ,

Can you please go to: C:\Users\[username]folder\AppData\Local\Adobe\Adobe Captivate\13_1 and check if creates a file firstFeatureLaunch.txt when you click on CP Classic import option.

Thanks,

Shashank Mehrotra
Adobe Support