Text Captions disappearing after the project is closed

Forum|Forum|6 years ago
October 26, 2019
1 reply
418 views

Hi,

I use Captivate 2019. I've started creating some eLearnig modules (I'm a newbe) but experience a strange behaviour of text captions; I add them to my slides, all is OK, I then save and close the project. When I open it again, all text captions 'disappear'. They don't disappear entirely, just become inactive/invisible on the slide. I have to click on EVERY text instance to 'bring it back to life'. Nothing, but clicking on each text line, seems to work. Can you help me please (screengrab enclosed)?

This topic has been closed for replies.

Lilybiri

Legend

Can you check the full version number, please? Look under Help, About Captivate. You may be on a non-updated version, because I have seen this same question before, not on the most recent versions however.

Bea_ISDAuthor

Participating Frequently

Hi, I've just installed the updates, the version I now have is 11.5.1.499. It has NOT fixed my problem. (I opened my project, clicked on all text entries, saved and closed it. The text is not there when I open it again).

Lilybiri

Legend

Did you clean the preferences when installing the patch? Close Captivate, find the folder 'utils' under the installation folder and run the CleanPreferences....file which fits your OS. You need admin rights. Make sure to update your theme for the project to the new version.

Which font are you using for the text? For HTML output, use only fonts from the websafe or the Adobe fonts category in Captivate. Have a look at this blog:

http://blog.lilybiri.com/fonts-in-captivate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded