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S
SharpAAA
Known Participant
December 6, 2013
Question

The Recording Option dailog doesn't appear

  • December 6, 2013
  • 1 reply
  • 765 views

Win 7 with Captivate 7,

After clicking the Record Additional Slide button, and a slide after which to start, it doesn't display the Recording Options window, or anything.

This only occurs when I have a specific SW App open (that our co. created). AND it worked fine with Captivate 6 since then, but only once. Now neither 6 nor 7 work.

Any ideas?

This topic has been closed for replies.

1 reply

Varun Kalra
Varun Kalra
Participating Frequently
December 7, 2013

Hi there,

Is it happeing on a particular project or with a blank new project as well?

Have you tried recreating preferences for Adobe Captivate?

Here are the steps to recreate Preferences:

  • Save your Project.
  • Close Captivate
  • Windows 7: C:\Users\[user name]\AppData (hidden folder)\Local\Adobe\Adobe Captivate 7 folder
  • Rename the Captivate 7 folder to anything.
  • Launch Captivate.

Then try recording additional slides.

P.S.: Recreating preferences will reset all the customizations and settings of Captivate, but won't affect your projects.

Thanks.

S
SharpAAAAuthor
Known Participant
December 7, 2013

I've tried all these w/o success:

• renaming folder as you suggest

• rebooting

• start a new capture file from the wizard: SW Demo; nothing happens.

but thanks. anything else?

Varun Kalra
Varun Kalra
Participating Frequently
December 10, 2013

Hi there,

If it is Windows 7, could you run Captivate as administrator (Right click on Captivate icon, then run as administrator), and then try to record that application.

Also, if possible, try to run that application that is being recorded as administrator in Windows 7 if it's possible.

Thanks.

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