there's an elephant in the room...

Forum|Forum|15 years ago
August 17, 2010
3 replies
3475 views

and it is using older versions of Captivate with Flash 10.1 (or higher).

Please correct me if I'm wrong, but if you publish SWFs with Captivate 4 or older versions, and these SWFs are played usiing Flash Player 10.1 or higher, you will experience intermittend playback issues. They may manifest themselves as missing audio, distorted animation, non-functioning scrub bar, etc.

Adobe has no solution to this from what I've reserached; the workaround is downgrading to an "archived" version of Flash i.e. versions prior to 10.1, or (surprise) to upgrade to Captivate 5. We have over 400 lessons viewed by potentially 70,000+ users who were required to upgrade to 10.1 due to security issues with older versions. We are now experiencing these playback issues, and we cannot ask them to downgrade. Instead we ask them to re-launch the lessons and / or refresh the browser until the issue goes away.

So, if you're environment fits the above description, these issues occur. Again, I would love to be corrected on this. It's possible it also has something to do with the action scripts used, but I have not seen this referred to in the support documentation I've seen from Adobe on this subject.

Message was edited by: sjcecran

This topic has been closed for replies.

A

Anonymous

All - thanks for your replies, to me as the original poster and to others having similar problems (In hindsight, I should have also posted this to the Flash Forum).

@IGITI - sorry if my reply to you was harsh - I'm obviously a little frustrated here and did not mean to come across as rude to you.

I don't know if one would considered this a "major" problem -- it is intermittent, and there is a workaround as I described in the original post -- but we are receiving more and more support requests of users "freaking out" because, for example, there is no audio playing during a tutorial. And the workaround doesn't always work, requiring a workaround to the workaround (i.e. refreshing the browser). This can be frustrating.

RE: the posts about the shrunken animation, I am using Flash Plugin 10.0.12.36 -- and no longer experience these shrunken animations. So, this issue does not appear to be caused by Flash 10.1.

@Allen_Partridge - I will definitely send a bug report via the link you provided. Also, I appreciate Adobe wanting users to use the latest version, especially where security is a concern. In fact last June, our corporate IT required users to upgrade to 10.1 because of "serious vulnerability" with the Flash Player and other Adobe products. It was after this upgrade that our problems starting occurring. So in fact, I am in violation of our company's mandate as I'm using an earlier version of Flash as I'm an Instructional Designer using CP4 (and CP3).

Allen_Partridge-1MiBZx

Participating Frequently

Hello SJ and Noel and everyone on this thread,

First for SJ's concern. SJ, the best way by far to address potential bugs is to use the captivate-wish email. The QE engineers monitor it daily and run down all bugs / issues submitted. Cp4 is still supported officially and so any problems created by Fl Player 10.1 are a concern. I have my suspicions about what those might be - specifically there is an optimization in timing for multi-tabbed web browsing that causes 10.1 players to treat animation differently. Though honestly it could be a host of different issues including recent / constant changes in the browsers and the way they handle interactions and plug ins.

Adobe in general always wants you to use the latest version of Flash, because it is the most secure. As Lieve pointed out we did publish an update to Flash a little over a week ago that included the fix for the Flash bug that was causing the tiny PowerPoint issue in Cp Authoring. I have not seen other bug submissions / complaints about the issues you raise here SJ, so my guess is that we might be able to find something unique to your projects that is causing a conflict for the new Flash Player - or to some part of the chain (this could include browser scripting, LMS reporting, custom widgets etc.)

So I'd advise sending a bug report via the wish (as this mechanism goes straight to the QE team and I can easily track it.) https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform&product=5

If anyone else can confirm these issues, and they can provide samples as well, it always helps to accelerate the identification of an issue - and the eventual resolution.

--Allen

geotrice

Inspiring

Are you seeing the problems manifest in different browsers and operating systems? I pressume so, but I just wanted to see if you were seeing this problem in one particular combination.

geotrice

Inspiring

Also, are you saying that if one publishes a course out from Captivate 4 (or older) to, lets say, flash player 9 (or anything besides 10) and then a client comes along, who has the 10.1 player installed on their machine, and plays the project, that person will experience the issues?

Or are you saying that playback problems occur when one publishes a project from Captivate 4 (or older) to the 10.1 player and then a client who is running the 10.1 player tries to watch the project?

I hope that was clear. I think I may have just confused myself.

A

Anonymous

Also, are you saying that if one publishes a course out from Captivate 4 (or older) to, lets say, flash player 9 (or anything besides 10) and then a client comes along, who has the 10.1 player installed on their machine, and plays the project, that person will experience the issues?

Yes, that's what is occurring. We always publish to the hightest version of Flash available (10 for CP4, 9 for CP3). This answers your second question, as publishing to 10.1 specifically is not an option (at least not in CP4 or previous versions).

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