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J
jennifert59641797
Participant
September 18, 2020
Question

TOC not showing slides and crashing application

  • September 18, 2020
  • 1 reply
  • 361 views

Hello,

I am working in Adobe Captivate 2019 in Windows 10.

When I go to add the TOC and check the Show TOC  box, no slides appear. Then, if I try to click a different button within the dialog box or close the box, the application freezes and crashes. I have cleared my cache and that did not help the issue.

Thank you.

    This topic has been closed for replies.

    1 reply

    Lilybiri
    Lilybiri
    Legend
    September 18, 2020

    Clean the Preferences. Find the subfolder 'utils' under the installation folder. Close Captivate. Run 'CleanPreferences...' for your OS. Restart Captivate.

    J
    jennifert59641797Author
    Participant
    September 18, 2020

    Thank you for the prompt response. Can you provide me with more specific instructions to find the 'utils' folder and what it means to clean preferences? Thank you.

    Lilybiri
    Lilybiri
    Legend
    September 18, 2020

    I'm sorry, are you a Mac user? Just asking because mostly those users have problems finding any file on their system. It is a folder under the installation folder.

    Preferences can get corrupted. When you clear them, a fresh uncorrupted version will be created on restarting Captivate. You could lose some customisation like using the Expert UI instead of the Newbie UI.

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