Too many devices

Question

I have recently updated certain parts of my PC and had to reintall my software again (a.i. Adobe Captivate).

When installing I receive the messge that the number of intallations are exceeded and I should deactivate earlier one to install this one.

But this is not the case. I am reinstalling the one which was deleted in the process of PC reinstallment.

I have also looked on my account but could not find any registred/ activated programs. All gone.

I know I have a dated program (CC 6, and Captivate 2019) but I do not understand why they are vanished from my account.

The version I have works just fine and I have no intention of purchasing another one.

Thus can someone please help on how to proceed further with this?

Kind regars

Lilybiri · Answer

This forum is working with users helping other users. Your question clearly needs support from Adobe itself. CP2019 is not dated, but you probably have still a perpetual license for it, because that version is indeed limited to two installations and needs deactivating. I doubt that the other applications are still supported however.

Please try to contact captivatehelp@adobe.com.

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