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J
jc51312311
Participant
November 6, 2015
Answered

Toolbar missing in captivate 8

  • November 6, 2015
  • 2 replies
  • 1349 views

Hi All,

I'm discovering Captivate and Trying the demo version

Sorry for this very basic question but the main toolbar with insert / themes / text / shapes... is not showing in my captivate 8 even when I select classic view?

Any help would be greatly appreciated,

    This topic has been closed for replies.
    Correct answer Lilybiri

    Sighing.... the Help Documentation is hopeless, outdated totally. That main toolbar doesn't exist anymore, was there until CP7. It has been 'replaced' by that Big Button Toolbar on top of the screen that takes up a lot of real estate and cannot be moved nor customized. Some items are still in the Insert menu, but it has been stripped down a lot, you'll not find everything that can be inserted there neither. Just wanted to warn you. Only the pages about new features are really updated, but do not refer to other pages.

    Workspaces are gone, at least in Newbie User Interface. There is only Classic. You can switch to an Expert UI that allows you to create custom workspaces but perhaps that is too early.

    I am just wondering why you are trying version 8 and not 9 which is the most recent version?

    2 replies

    G
    GibWallis
    Participant
    October 6, 2016

    hi, I had the same question for Captivate 9. I came across this page looking for an answer via Google and didn't find one.

    So, for posterity, here's what I learned from chatting with an Adobe chat helper:

    For OSX:

    Go to Applications > Captivate 9 > utils

    then click on CleanPreferencesMac -- the Terminal app will open and run a shell script. The window doesn't close, so you do that manually, and then when you open Captivate 9, the main toolbar is there!

    The steps for Windows may be similar (navigate to All Programs), but since I don't use Captivate 9 on a WinTel machine, I can't say for sure.

      Lilybiri
      Lilybiri
      Legend
      October 7, 2016

      @GibWalls Your answer is not a solution to this question at all, which is about a vertical toolbox that doesn't exist anymore. Clearing the Preferences, a solution that has been posted many, many times on this forum, will only solve issues due to corruption of the Preferences, but can never restore a part of the UI that is no longer there.

      As moderator I thought it fitting to post this comment on your answer. As for IWin users, they do not need All Programs, but can navigate to each folder using the Explorer. 'Utils' is a subfolder of the Captivate installation folder. Only drawback is that you need Administrator rights to have access to that folder and run the appropriate file. Alternative to clear Preferences is to delete the Adobe Captivate folder which stores the Prefereces in your user profile, which is accessible to you. More info here:

      Captivate 8.0.1 Install? Keep your Customisation! - Captivate blog

      RodWard
      Community Expert
      RodWardCommunity Expert
      Community Expert
      October 7, 2016

      As another moderator on this forum, I would personally like to THANK GibWallis for participating in the Captivate Community and at least offering helpful advice that might benefit others. I hope you will continue to do so in future.

      I'm sure Lilybiri would be the first to lament the fact that she spends SO much of her valuable time answering queries by other Captivate users. Given her many years of expertise with this application, and her very self-sacrificing spirit, it is only natural that she contributes many accurate answers herself. 

      However, it should be said that Forum Moderators also need to exercise restraint when it comes to intervening in these discussions. Otherwise some participants who might have been willing to contribute answers could refrain from doing so, for fear of being chided over any slight flaw in their information. 

      It's an imperfect world. Let's not let PERFECTION get in the way of GOOD.

        Lilybiri
        LilybiriCorrect answer
        Legend
        November 6, 2015

        Sighing.... the Help Documentation is hopeless, outdated totally. That main toolbar doesn't exist anymore, was there until CP7. It has been 'replaced' by that Big Button Toolbar on top of the screen that takes up a lot of real estate and cannot be moved nor customized. Some items are still in the Insert menu, but it has been stripped down a lot, you'll not find everything that can be inserted there neither. Just wanted to warn you. Only the pages about new features are really updated, but do not refer to other pages.

        Workspaces are gone, at least in Newbie User Interface. There is only Classic. You can switch to an Expert UI that allows you to create custom workspaces but perhaps that is too early.

        I am just wondering why you are trying version 8 and not 9 which is the most recent version?

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