Training still shows "in progress"

Hi,

We use Cornerstone as our LMS.

I use Captivate 6 and have created multiple e-learning courses to launch company-wide (and some only department-wide) within the last year. An issue started recently, about 2 months ago, where some people are sending me screenshots of their last page of the training to show that they have completed the training but their Cornerstone transcript remains "in progress." (see screenshot of the last page below). And there is no way for them to skip around and get to the last page because the Next button only appears at the end of each slide duration they can't just click through until the button appears.

What's wierd is that it only happens to a few people, the majority of employees are able to finish and have their transcripts be marked complete without any issues. I don't know what I am doing wrong, if the issue was with the way I had the settings in Captivate, then no one would have been able to complete.

Original Publish Preferences in Captivate were with Scorm 1.2, I then tried to change the SCORM to 2004 but the problem still remains. See the current settings below.

Any feedback, thoughts, suggestions on this matter would be truly appreciated.

Thanks.