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V
Vaishnavi5CEA
Participant
August 27, 2020
Question

Trial Period

  • August 27, 2020
  • 2 replies
  • 516 views

Hi!

I had been using a trial version of adobe captivate using my personal mail id. After I joined a company as an intern, I am unable to install trial version of adobe captivate using the company mail id. 
Please guide me on how I can download and install using the company mail id.

 

      This topic has been closed for replies.

      2 replies

      Lilybiri
      Lilybiri
      Legend
      August 28, 2020

      No need for the Adobe Cleaner to have the hidden reference to the first trial deleted?

      Paul Wilson CTDP
      Community Expert
      Paul Wilson CTDPCommunity Expert
      Community Expert
      August 28, 2020
      I don’t think so. I created a new Adobe ID to test these procedures out. It accepted the new ID once I signed out and began a new trial with the new ID, which makes sense since software licenses are tied to users not machines. Obviously it goes without saying that it’s important that this user’s company properly license the software as soon as possible.
      Paul Wilson, CTDP
      Lilybiri
      Lilybiri
      Legend
      August 28, 2020

      I did have issues with this workflow in the past. And some of the Adobe staff mentioned this recently as well for a similar question. A lot is stored on the machine. a combination of a subscription license with a perpetual license on another Adobe ID is impossible as well.

      Paul Wilson CTDP
      Community Expert
      Paul Wilson CTDPCommunity Expert
      Community Expert
      August 27, 2020

      Here are the steps...

      1. Click on the Help dropdown menu and select Sign Out. You will see a confirmation to ensure you truly wish to sign out.
      2. Click Sign Out on the confirmation window.
      3. Click the Help dropdown again and click Sign In.
      4. Enter in your new Adobe ID and password. You will be prompted to agree to the Terms of Use.
      5. Select the check box and click Continue. You should be prompted to Start the Trial or License This Software.
      6. Click Start Trial or License This Software if you have purchased it.

      Remember that anything you create while you are using the trial will expire thirty days after you publish it. You will need to license the software if you wish to have your elearning continue to be used in the future.

      Paul Wilson, CTDP
        V
        Vaishnavi5CEAAuthor
        Participant
        August 28, 2020

        Thank you so much!

        I watch your tutorials on YouTube and I was overjoyed when I saw your reply to my post!
        Thanks once again 🙂

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