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tommoon
tommoon
Known Participant
July 2, 2009
Question

Trouble Importing Audio Files

  • July 2, 2009
  • 1 reply
  • 662 views

Hi,

I'm kinda new to captivate, but I'm getting the hang of it (it's pretty self explanatory).  Anywhoo, I have been trying to import audio into some slides and it is not recognizing it at all.  When I choose "import", choose a file and hit "ok, I get no reaction.  Not an error message or loading bars, nothing.  This happens when I use any sounds that did not come with captivate.  So I don't know if I'm formatting my audio files wrong or what.  The audio files are being recorded from a mic as 24-bit WAV format.  Using Adobe Soundbooth, I have tried converting them to both mp3 and WAV files, in both stereo & mono, at 32Kbps.  I'm not really sure what else to do.

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    1 reply

    W
    www_cpguru_com
    Inspiring
    July 2, 2009

    I don't know if you use Vista 64-bit but I had the exact same problem. I couldn't import audio at all. After I downloaded the latest patch from Adobe (Captivate help menu - Updates) then it worked fine.

    /Michael

    Click here to visit the www.captivate4.com blog

    tommoon
    tommoonAuthor
    Known Participant
    July 2, 2009

    I'm running XP.  I tried installing the patch and it said that I already had the updated version.  Thanks though

    tommoon
    tommoonAuthor
    Known Participant
    July 3, 2009

    I figured it out, the issue was in the name of the files.  The player automatically put symbols in the name causing it not to run in captivate.

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