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sportmgt56
sportmgt56
Inspiring
July 31, 2018
Question

Trouble with Stock Photos

  • July 31, 2018
  • 1 reply
  • 251 views

I use stock photos I purchase online for some of my background photos.  When I go to preview the slide it is just a blank, white slide.  The background music still plays but nothing else shows up.  Is anyone having this problem?  I called Adobe twice and they keep saying the photo is corrupt.  That's not the issue.

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    1 reply

    Lilybiri
    Lilybiri
    Legend
    July 31, 2018

    Are you talking about Adobe Stock photos inserted in Captivate? I use Adobe Stock photos as well, but will always edit their resolution because mostly it will be too high: that means that you'll make the file size unnecessarily big.

    sportmgt56
    sportmgt56Author
    Inspiring
    August 29, 2018

    Sorry for the delayed response.  No, I use 123rf.com.  I reduce the resolution as well.  I've even had trouble with photos I personally took.  It seems like the system thinks they are trademarked photos and won't let me use them.

    Lilybiri
    Lilybiri
    Legend
    August 30, 2018

    That is really weird, never had any issues like that. Which format do you use: jpeg or png?

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