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CheckSixChappy
CheckSixChappy
Participant
November 14, 2014
Question

Troubleshooting an HTML 5 buggy slide - project freezes

  • November 14, 2014
  • 1 reply
  • 209 views

Hello All,

I've got a medium length project (45 slides) that runs into a show stopping bug - during a slide in the middle of the project it just stops. I've confirmed this with cpInfoCurrentFrame - it just stops running. There are no pauses / click boxes / anything obvious in the way. HTML5 tracker shows nothing. We are using a custom navigation bar and the 'next' buttons never get displayed.

I've tried a lot of things - remade the slide, remade the images, remade all advanced actions, changed the order of the slides, hide various slides, change publishing settings, force republish, changed branching, etc. Nothing seems to work. It plays fine as a .swf.

I have been able to get the project to freeze at different points - but that seems almost random. Most of the time it fails on slide 18, 27 seconds in. Around frame 9,500.

I've tested on different machines and different browsers (chrome and IE). I've also got the newest chrome fix installed.

Any ideas?

Thanks!

    This topic has been closed for replies.

    1 reply

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    November 14, 2014

    Remove your custom nav bar and see if that helps.

    If it still stops dead, try copying all slides into a new blank project.

    CheckSixChappy
    CheckSixChappyAuthor
    Participant
    November 14, 2014

    Thanks for your response,

    I removed the custom nav and let the slides flow into each other - and the project froze.

    I can move the small group of slides in question into a blank project or a new project using our template and they play in HTML 5 without issue.

    Also, if I enable the captivate playbar and skip directly to the slide right away, it will play. It is only when I let the project play as usual that it fails. I've tried hiding various slides to see if just one is causing an issue, but that wasn't able to do anything.

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    November 15, 2014

    With this kind of problem I usually start removing slides until the issue goes away, then on that slide start removing objects until the issue goes away. Once you find the offending object, you can get rid of it and proceed.

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