Troubleshooting Captivate Review 8

Hi there

The review process is fraught with many hurdles.

Here's how you need to do it.

You click File > Send for Shared Review.

Either accept or change the name and click Next.

Configure the Publish folder as well as the Comments folder and click Publish.

This should create a folder in the location you specified above with the CREV file in the location specified above.

Now you make that CREV file available to your reviewers.

Once you create the CREV file, you DO NOT want to edit the project until the review cycle is complete.

First hurdle. Do your reviewers have Adobe AIR installed?

If not, you have to have your IT staff install Adobe AIR on their computers.

Got that hurdle crossed? Cool beans.

Second hurdle. Do your reviewers have the Adobe Captivate Reviewer AIR application installed?

If not, you have to have your IT staff install the Captivate Reviewer AIR application. (you can't install that until AIR is first installed)

Got that hurdle crossed? Cool beans.

Third hurdle. Can your reviewers launch the Adobe Captivate Reviewer AIR application in Admin mode?

If not, you need to have your IT staff ensure they have a configuration that allows them to run this AIR application using Administrative rights. Without Admin rights, the Captivate Reviewer AIR application won't be able to open and use the Captivate CREV file.

As long as you can get all the above done, it should be pretty straightforward. The hard part is actually coaxing IT to install AIR, the Captivate Reviewer AIR application and allowing the Administrative rights.

Cheers... Rick