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ruthg84
ruthg84
Known Participant
January 10, 2018
Question

'Try again' message won't stay deleted in Knowledge Check questions

  • January 10, 2018
  • 2 replies
  • 632 views

I notice this question was asked a while ago but never answered: Try Again messages won't stay deleted in KC questions

Try Again messages won't stay deleted in KC questions

Is there a fix for it? It is causing me a lot of problems as the sneaky 'try again' message keeps appearing. I have 3 feedback messages that I want to display and if the 'try again' message appears, they don't. I notice when I delete them I often come back to the slide and they've reappeared, or even I have checked the project, published it, uploaded it to the LMS as a SCORM file and then had the reports of the 'try again' message appearing. Of course, this could have been an oversight on my part but I find it very difficult to know for sure. Is there any way these messages can reappear after publishing the SCORM file?

The main question is: what can I do to make sure these stay deleted (or best, never appear in the first place)? I don't see any setting for disabling the retry messages.

This is for an unresponsive project created in Captivate 2017.

Thanks for your help!

This topic has been closed for replies.

2 replies

Stagprime2687219
Stagprime2687219
Legend
January 10, 2018

I totally know what you mean! I do have this same issue as well.

Here is my experience.

Say that I have four quiz slides all of which are configured to function exactly the way I want them to - without a retry message.

Retry box unchecked on all the slides.

Now I add a fifth slide.

The retry now shows up on the new slide as well as the previous four.

The quickest route for me has been to decide how many quiz slides I want, add them all at once and disable the retry one time for them all.

I have tried making master slides but I have often been frustrated by the inability to modify certain things (or perhaps inability to find out how to modify said things.) Perhaps I am missing some crucial element but I admit I have "white knuckled" more than a few times on this issue.

Personally I have sometimes found it to be less stressful to simply design my own quiz slide from a blank slate and build the logic and popups as I want.

ruthg84
ruthg84Author
Known Participant
January 10, 2018

Yes, I also wonder if it would be more worth my while to build my own quiz and knowledge check slides from scratch but as I have a very large project (over 200 quiz and knowledge check questions) it would be a major investment of time and money to do them all again at this point. I've struggled along and worked around them up until now. I'm just hoping that at some point Adobe will release an update that will make their quiz and knowledge check slides function as they are supposed to!

OK, so I will just continue deleting the 'try again' messages just before publishing each time and hope they don't somehow sneak back in in the published SCORM file. I would HOPE that this is impossible, but at this point I think probably all errors in Captivate are possible!

RodWard
Community Expert
RodWardCommunity Expert
Community Expert
January 11, 2018

Just a quick question out of curiosity...

When you created this project, did you do a lot of copy and pasting of the same quiz slides to get up to that high number of 200?

I am asking because I'm wondering if your current issue with the Try Again messages might be related to the copy/paste process.  Over the years I have at times seen similar issues in Captivate where slides or objects were copy/pasted a lot and it seems like sometimes there is confusion 'under the hood' about the object identifiers.

It's generally recommended to always insert new quiz slides via the Insert Questions dialog.

RodWard
Community Expert
RodWardCommunity Expert
Community Expert
January 10, 2018

Do you have Retry Message box deselected under the Quiz tab > Actions?

ruthg84
ruthg84Author
Known Participant
January 10, 2018

I have 'infinite tries' selected. I mean, I did wonder if I need to untick the retry box before ticking infinite tries and 3 feedback messages but it doesn't seem to make a difference.

I still get 'try again' appearing once I select 3 feedback messages, even if I unticked it in a previous step.

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