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lkc1
lkc1
Known Participant
July 20, 2018
Question

Ugly 'jump' or brief blank screen when using Widget

  • July 20, 2018
  • 2 replies
  • 1461 views

Hi,  I am using Adobe Captivate 2017, publishing to HTML (HTML5) and using Internet Explorer 11.

On pages where I use one of the Learning Interaction widgets:  such as glossary or a drop down selection menu, I get a brief flicker of a blank screen.

So say I have a series of screens showing a software application that I am teaching the student how to use

page 1 just uses a click button interaction(s)

page 2 includes a drop down selection box widget (learning interaction)

page 3 includes text entry fields and click box interactions.

when navigating from page 1 to page 2, or from page 3 to page 2, there is a brief 'jump' showing a blank/white screen before page 2 shows.  The drop down widget works fine, but this 'jump' is ugly and I wonder if I have something set incorrectly/incompatible.. 

I get the same behavior when going to the glossary page (uses the glossary widget/learning interaction)  - a brief blank screen.

Has anyone else experienced this and have any suggestions?

thank you

Lisa

This topic has been closed for replies.

2 replies

Lilybiri
Lilybiri
Legend
July 20, 2018

Did you try another browser? IE is no longer developed by MS in favor of Edge. 

    lkc1
    lkc1Author
    Known Participant
    July 20, 2018

    I just double-checked on all browsers (IE 11, Edge, Firefox, Chrome).  I get that blank screen when going to the slide that has the widget using any browser. 

    Lilybiri
    Lilybiri
    Legend
    July 20, 2018

    Do you have audio on those slides? It looks like a lot has to be loaded On Enter for the slide, and audio is in most cases the culprit.

    A workaround I sometimes use is a very short slide with the widget before the one where you need it, to split the uploading time. Not sure if this will help.

    VickieM
    VickieM
    Participating Frequently
    July 20, 2018

    Hi Lisa,

    Suggestion:

    Try synchronizing the interaction with your project.

    - Select the interaction while on the slide and synchronize it with your project.

    - Refer to the image below.

    Thanks and good luck.

      lkc1
      lkc1Author
      Known Participant
      July 20, 2018

      I tried that (as you suggested) but it didn't seem to change anything.  thank you for your response though.

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