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Beverley5C2B
Participant
February 10, 2021
Question

Unable to access assets in Adobe Captivate

  • February 10, 2021
  • 2 replies
  • 1028 views

I work in IT for a mid-size company and have a few users who have Captivate installed.

The are able to see the assets in c:\users\public\public documents etc... but are unable to see them when they are in Captivate

We have Forcepoint web proxy installed on each device.  If I stop this proxy from running then the assets appear so it is obviously this causing the issue.

As the assets are stored locally I didn't think the proxy would be casuing any issue but it evidently is. However, I cannot see where Captivate redirects to when the assets are requested...I have checked the logs for a specific user and cannot see any Adobe sites being blocked.

Any ideas?

Thanks

    This topic has been closed for replies.

    2 replies

    M
    Community Manager
    Mayank_MehCommunity Manager
    Community Manager
    February 10, 2021

    Hi There,

     

    I am attaching the link to Assetpanel file as the text file. Kindly save it on your machine locally and re-name it as Assetpanel.js and follow the below steps

     

    https://shared-assets.adobe.com/link/fdb0e2ff-f753-40e5-5646-75e8fbf3eea8

     

    1. Copy AssetPanel.js file from the attached to C:\Program Files\Adobe\Adobe Captivate 2019 x64/ui_components/AssetsPanel folder.
    2. Try opening captivate and check whether asset panel is loading fine.

     

     

    Regards,

    Mayank

     

     

    M
    Mindy5E80
    Participant
    February 11, 2021
    This is getting a little much for me.. Thank you for you tool ideas..
    Lilybiri
    Lilybiri
    Legend
    February 11, 2021

    Please, just download that file from the provided link. I asked a staff member for help in your name.

    You will need administrator rights for Captivate or contact your IT people. Show them the instructions  of Mayank to copy the file to the appropriate folder.

    Lilybiri
    Lilybiri
    Legend
    February 10, 2021

    This is really a question to be answered by a staff member, I am just a user. Know that the Assets panel will contact a sserver (for some assets) or the eLearning Brothers' website.  

     

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