Unable to get online Assets Release 2019 11.5.0.476

I am trying to add to my character asset list with other ethnicities and gender mix than the ones that come pre-installed.

I have figured out the new regime used by 2019 for storing its assets and have moved all the High Res assets from 11 to 11_5 so they don’t
download when I want them.

The Process so far

• Click on Discover
• Find the character I want and the pose I need
• Click on character pose and choose resolution then click download
• Wait for download
• Dialogue says asset is now available under downloads
• Go to downloads it tells me I am yet to download something.

Went looking for where these assets could have been downloaded to and I have tracked these assets to:

C:\Users\Public\Documents\Adobe\eLearningAssets\Characters_11_5\Assets\Assets\Images\high

However, if I try to open these I get:

Inside of photos and

if I try to use these as an image in Captivate I get:

I have tried running captivate in Admin mode and using my phone as the internet source as I read in one of the support blogs being behind
a company firewall could be an issue.

Nothing works.

Is there anyone else out there with this issue? It was working in 2018.

Plus, as others have mentioned I would like to get all the character assets without having to download each of the 141 with 4 different
image qualities one at a time. Just seems to be a point of frustration for those who have paid for the software.

All help is appreciated.