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TAA_Adobe_Macromedia
Participant
January 2, 2013
Question

Unable to hear audio in internet explorer and mozilla firefox after exporting as HTML5

  • January 2, 2013
  • 1 reply
  • 670 views

Unable to hear audio in internet explorer and mozilla firefox after exporting as HTML5.

Hi,

I've created a course in Captivate 6 and imported audio files of .mp3 format for the same. After exporting as html 5 output, I've checked the output on Google Chrome 23.0, Internet Explorer 9 and Mozilla Firefox 10. I am unable to hear the audio in Internet Explorer 9.0 and mozilla firefox 10.0, but works fine in Google Chrome 23.0

Please advise, urgent

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    1 reply

    W
    www_cpguru_com
    Inspiring
    January 6, 2013

    Not sure about why you are having the problem in IE9, but Firefox is not supported at all with Captivate 6 HTML5 output.

    The official documentation states these browsers as supported with HTML5 output:

    HTML5 output is supported only on iPads with OS version 5 or later.

    HTML5 output is supported only on the following browsers:

    •   Internet Explorer 9 or later
    •   Safari 5.1 or later
    •   Google Chrome 17 or later

    However - try updating your FireFox browser to a more recent version. Version 10.0 is over a year old and the most current version is 17.0.

    www.cpguru.com - Adobe Captivate Widgets, Tutorials, Tips and Tricks and much more..

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