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dang82857723
Participant
August 23, 2018
Question

Unable to install Captivate 2017 patch on Mac OS

  • August 23, 2018
  • 1 reply
  • 312 views

HI.

I need to install the patch for Captivate 2017 on a Mac Os system to get a bug fix.

I am running Mac Os 10.16.6 and have Creative Cloud installed as well.  I also still have Captivate 9 installed. So I am wondering if it is either of those scenarios.

Captivate 2017 does not show available  Updates under the Help menu

I get an error about not being able to install the patch directly from a download.

Any help is appreciated.

Thanks.

Dan

    This topic has been closed for replies.

    1 reply

    Lilybiri
    Lilybiri
    Legend
    August 23, 2018

    Did you perhaps install a hotfix? Can you please check the exact version number you are using under Help, About Captivate?

    D
    dang82857723Author
    Participant
    August 23, 2018

    Lilybiri.

    Thanks for your help. I have Captivate 2017 10.0.0.192 running and I am trying to install Patch 10.0.1.285.

    I need the fix for the variables not displaying in object states issue.

    Thanks again.

    Dan

    Lilybiri
    Lilybiri
    Legend
    August 23, 2018

    I am not a Mac user, but you may have installed a hotfix even though the number didn't change (maybe to be able to run on High Sierra). 

    Did you try the workflow at the end of:

    https://elearning.adobe.com/2018/04/captivate-2017-release-update-1-released/

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