Skip to main content
STR_Kai
STR_Kai
Participating Frequently
October 31, 2019
Answered

Unable to install Captivate 2019 Error Code 1

  • October 31, 2019
  • 1 reply
  • 1248 views

I am trying to evaluate Captivate for my company and I am hitting the same road block over and over. I have downloaded the installer (for Mac), I run the installer which gets to aroung 75% complete then it says:

When this first happend I re-downloaded the installer, cleared out the partial install and started again. I have now tried this 4 times with no change in the result. The 'get help' option is no help at all, it says: "Download the latest version of the installer and try again."

 

My system is as follows:

 

MacOS Catalina version 10.15.1

iMac (Retina 5K, 27-inch, 2017)

Processor: 4.2 GHz Quad-Core Intel Core i7

Memory: 32 GB 2400 MHz DDR4

Graphics: Radeon Pro 580 8 GB

 

Can anyone help??

This topic has been closed for replies.
Correct answer Lilybiri

Captivate 11.5.1 is not yet compatible with  Catalina which was released recently.

1 reply

Lilybiri
LilybiriCorrect answer
Legend
October 31, 2019

Captivate 11.5.1 is not yet compatible with  Catalina which was released recently.

STR_Kai
STR_KaiAuthor
Participating Frequently
October 31, 2019

I was hoping that was not the case! Thanks for your fast response.

Lilybiri
Lilybiri
Legend
October 31, 2019

They are working on a patch. Apple never cares about applications from other companies.... 

Same can happen with Windows, but attitude of Win users is bit different, they are more patient to install new OS.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices