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Rui Silva
Rui Silva
Inspiring
July 2, 2010
Question

Unable to install Captivate 5 in Windows 7-64 bits

  • July 2, 2010
  • 7 replies
  • 10319 views

Hi,

I've just downloaded the trial version of Captivate 5 but it throws an error while installing and I've not seen anything on the web explaining what might be happening.

The error log follows:

Exit Code: 7

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 25 error(s), 23 warning(s)

WARNING: OS requirements not met for {694213D7-1E0E-4C8F-B822-E2E3680C0FCE}

WARNING: Payload cannot be installed due to dependent operation failure

WARNING: Payload cannot be installed due to dependent operation failure

WARNING: Payload cannot be installed due to dependent operation failure

WARNING: Payload cannot be installed due to dependent operation failure

WARNING: Payload cannot be installed due to dependent operation failure

WARNING: Payload cannot be installed due to dependent operation failure

WARNING: Payload cannot be installed due to dependent operation failure

WARNING: Payload cannot be installed due to dependent operation failure

WARNING: Payload cannot be installed due to dependent operation failure

WARNING: Payload cannot be installed due to dependent operation failure

WARNING: Payload cannot be installed due to dependent operation failure

WARNING: Payload cannot be installed due to dependent operation failure

WARNING: Payload cannot be installed due to dependent operation failure

WARNING: Payload cannot be installed due to dependent operation failure

WARNING: Payload cannot be installed due to dependent operation failure

WARNING: Payload cannot be installed due to dependent operation failure

WARNING: Payload cannot be installed due to dependent operation failure

WARNING: Payload cannot be installed due to dependent operation failure

WARNING: Payload cannot be installed due to dependent operation failure

WARNING: Payload cannot be installed due to dependent operation failure

WARNING: Payload cannot be installed due to dependent operation failure

WARNING: Payload cannot be installed due to dependent operation failure

ERROR: MsiConfigureProductEx failed with error: 1612

ERROR: The following payload errors were found during install:

ERROR:  - Adobe CSXS Infrastructure CS5: Install failed

ERROR:  - Microsoft_VC90_ATL_x86: Install failed

ERROR:  - Microsoft_VC90_CRT_x86: Install failed

ERROR:  - Microsoft_VC80_ATL_x86: Install failed

ERROR:  - Adobe Player for Embedding: Install failed

ERROR:  - AdobeHelp: Install failed

ERROR:  - Microsoft_VC90_MFC_x86: Install failed

ERROR:  - Suite Shared Configuration CS5: Install failed

ERROR:  - Adobe Linguistics CS5: Install failed

ERROR:  - AdobeTypeSupport CS5: Install failed

ERROR:  - Adobe CSXS Extensions CS5: Install failed

ERROR:  - Adobe Captivate: Failed due to Language Pack installation failure

ERROR:  - Adobe Captivate Quiz Results Analyzer: Install failed

ERROR:  - Microsoft_VC80_CRT_x86: Install failed

ERROR:  - DynamiclinkSupport: Install failed

ERROR:  - Adobe WinSoft Linguistics Plugin CS5: Install failed

ERROR:  - HIL Help Search: Install failed

ERROR:  - Required Common Fonts Installation: Install failed

ERROR:  - Microsoft_VC80_MFC_x86: Install failed

ERROR:  - Microsoft_VC80_MFCLOC_x86: Install failed

ERROR:  - Recommended Common Fonts Installation: Install failed

ERROR:  - Adobe Captivate Reviewer: Install failed
ERROR:  - Adobe Captivate_AdobeCaptivate5en_USLanguagePack: Install failed


-------------------------------------------------------------------------------------

The first line of the error log seems to hint at unmet requirements, but the laptop I'm trying to install Cpativate in is a Windows 7 64 bits machine with 4Gb or RAM and plenty of disk space (well above 20Gb).

Can someone please help me? I've been waiting for CP5 for ages!

Rui

This topic has been closed for replies.

7 replies

K
kev99sl1
Participant
September 14, 2010

Not sure exactly why this question is marked as "Answered," but ...

I'm having this issue on my work PC, with a current installation of CS5 Master Collection on Win 7 64-bit, North American English.

Is there any progress toward a solution that doesn't entail uninstalling and reinstalling Master Collection? This would invoke an absolute IT nightmare in these parts, and put my production machine out of commission for the better part of a week. I'd honestly rather do without Captivate than subject myself to it.

K
kev99sl1
Participant
September 15, 2010

OK, figured this out for any others who may stumble upon this looking for a solution. See Suresh's solution earlier: I was able to install by going into the Payloads/Microsoft folders and running the .MSI files in all of those folders, not just the three ending in "x64." After running all of those manually and then installing, I had Captivate up and running. I did however receive a message about not all functionality working because not all components were installed, but I think that's because I opted not to install the Media Encoder as I already had it installed with Master Collection. (If I'm wrong about that, I'm sure I'll discover it in short order.)

T
Tim Mead
Participant
July 30, 2010

I just thought I'd note I experienced the same 'exit code 7' issue when installing Captivate 5 (stand-alone) on Windows 7/64bit. I was attempting to install it using 'International English', but it failed every time (including executing with Administrator privileges). However, the install succeeded when I set the language to 'North American English'.

Rui Silva
Rui SilvaAuthor
Inspiring
July 5, 2010

Hi,

Just a quick update. If you uninstall CS5 suite, run the cleanup scripts and then install Captivate 5 everything works just fine. This is far from an ideal workflow, but at least there's a way to get it to work.

Thanks everyone,

Rui

cp_user
cp_user
Participating Frequently
July 5, 2010

Hi Rui,

One question - did you install Master Collection in a different language than Cp 5?

thanks

ravi

Rui Silva
Rui SilvaAuthor
Inspiring
July 5, 2010

No. I installed both with English (North American).

C
chschett
Participating Frequently
July 4, 2010

Hi Rui, hi Allen,

because such problems make me restless, I tried the following. I downloaded the testversion of the eLearning Suite and installed only Captivate 5. This worked without any problems.

Well, I know, Rui, this is not a solution, because if you purchased CP5 like me, you do not want to buy the eLearning Suite only to get CP5, but I think my way shows that the problem of the installation of Captivate 5 is within the downloaded files of the stand-alone version of CP5.

regards

Christian

cp_user
cp_user
Participating Frequently
July 4, 2010

Hi,

Can you try installing Cp5 with admin privileges and check if it works? Also you can refer to http://kb2.adobe.com/cps/843/cpsid_84332.html and see if its relevant and helps in resolving the issue.

thanks

ravi


C
chschett
Participating Frequently
July 4, 2010

Hello Ravi,

I downloaded Captivate 5 a third time, de-installed the eLearning Suite, started the setup.exe of CP5 with rightclick as admin and got the Error Message again.

It really seams that the problem is in the stand-alone download of CP5, because as I said above, if I install CP5 as part of the eLearning Suite everything's fine.

regards

Christian

C
chschett
Participating Frequently
July 4, 2010

Only to complete this and because my error message is a little bit different to Ruis.

Exit Code: 7

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 24 error(s), 22 warning(s)

WARNING: OS requirements not met for {694213D7-1E0E-4C8F-B822-E2E3680C0FCE}
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure

ERROR: MsiConfigureProductEx failed with error: 1612
ERROR: The following payload errors were found during install:
ERROR:  - Adobe CSXS Infrastructure CS5: Install failed
ERROR:  - Microsoft_VC90_ATL_x86: Install failed
ERROR:  - Microsoft_VC90_CRT_x86: Install failed
ERROR:  - Microsoft_VC80_ATL_x86: Install failed
ERROR:  - Adobe Captivate_AdobeCaptivate5de_DELanguagePack: Install failed
ERROR:  - Adobe Player for Embedding: Install failed
ERROR:  - AdobeHelp: Install failed
ERROR:  - Microsoft_VC90_MFC_x86: Install failed
ERROR:  - Suite Shared Configuration CS5: Install failed
ERROR:  - Adobe Linguistics CS5: Install failed
ERROR:  - AdobeTypeSupport CS5: Install failed
ERROR:  - Adobe CSXS Extensions CS5: Install failed
ERROR:  - Adobe Captivate: Failed due to Language Pack installation failure
ERROR:  - Adobe Captivate Quiz Results Analyzer: Install failed
ERROR:  - Microsoft_VC80_CRT_x86: Install failed
ERROR:  - DynamiclinkSupport: Install failed
ERROR:  - Adobe WinSoft Linguistics Plugin CS5: Install failed
ERROR:  - HIL Help Search: Install failed
ERROR:  - Required Common Fonts Installation: Install failed
ERROR:  - Microsoft_VC80_MFC_x86: Install failed
ERROR:  - Microsoft_VC80_MFCLOC_x86: Install failed
ERROR:  - Adobe Captivate Reviewer: Install failed

-------------------------------------------------------------------------------------

Allen_Partridge-1MiBZx
Allen_Partridge-1MiBZx
Participating Frequently
July 2, 2010

Rui,

Try redownloading - it may be corrupt download. If it errors again, let me know - and I'll forward it to QE. You can also report it via the bug list. (Also, just to be on the safe side, make certain you have admin privileges on the machine you install on, to ensure there are no security limitations.)

Let me know how it goes either way. Allenp (at) adobe (dot) com.

--Allen

C
chschett
Participating Frequently
July 2, 2010

Hi Allen,

after downloading Captivate 5 again, the same problem as Rui.

German Version, Vista 64-Bit

See the Screencast for detailed information: http://www.screencast.com/t/NDIyMWUwZTE

Christian

Allen_Partridge-1MiBZx
Allen_Partridge-1MiBZx
Participating Frequently
July 2, 2010

Thanks,

Allen

C
chschett
Participating Frequently
July 2, 2010

Same problem with Vista 64-Bit

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