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M
Marc FESLER
Participating Frequently
July 26, 2025
Question

Unable to install Captivate – Purchase redirects to Photoshop (Mac & PC)

  • July 26, 2025
  • 1 reply
  • 273 views

Hi everyone,

I’m trying to install and purchase Adobe Captivate, but I keep running into the same problem on both Mac and PC.

I downloaded the available versions from Adobe’s official website (the new version and Captivate Classic), but when I try to activate or purchase the software, I’m redirected to:

– Either a broken page,

– Or the purchase page for Photoshop (which is unrelated).

I’ve repeated the process on multiple machines and browsers — same issue every time.

I’m wondering:

- Has anyone else experienced this problem recently?

- Is this a known issue at Adobe?

- Is there any working version I can download (Captivate 2019, 11.5.5, etc.) while this is being fixed?

- Is there a reliable way to purchase and activate the software?

I would prefer to use Captivate on **Mac**, but I’ve tested on Windows too — same result.

Thanks in advance for any guidance or workaround.

 

Marc 

    1 reply

    A
    artist_3367
    Participant
    July 27, 2025

    Hi 

    yes I had the same issue when i want to buy it will direct me to a broken link or to photoshop. I  

    I posted my issue here and no one answered me 

    if you managed to solve the problem please share it with community 

    thank you 

    M
    Marc FESLERAuthor
    Participating Frequently
    July 27, 2025

    Hi

    Thank you for reaching out. Could you please let me know since when you've been experiencing this issue?

    I managed to contact the support team, and they confirmed that this problem is a known issue.

    They assured me they will notify me via email once it's resolved. Hopefully, this will happen in the near future.

    Have you been able to obtain an older version in the meantime?

    I'll keep you updated as soon as I hear back from them.

    Thanks

    A
    artist_3367
    Participant
    July 28, 2025

    Thank you for your replay. this is the first time I try Adope Captivate I need for educational project at my work. I try to purchase and download the free trial last week but no luck.
    please update me if they solve the issue. I send the support team as well but to answer.

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