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M
mishmcintyre
Participant
November 18, 2013
Question

Unable to install Presenter 9 after trial expired.

  • November 18, 2013
  • 1 reply
  • 810 views

HI,

Window 7 with Powerpoint 2010 32 bit.  Was using Presenter 9 no problem, then trial expired.  I clicked on upgrade to full version and it goes out to Creative Cloud, then tells me that my computer clock is wrong and I am not on the internet.  I am on internet and the clock is correct.  I have the license for a full version already from work.  Where do I put in the license number without logging onto Creative Cloud?

mish

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1 reply

Jorma_at_Knox
Jorma_at_Knox
Legend
November 18, 2013

Adobe Presenter is not part of the Creative Cloud. you will need to acquire a license from http://www.adobe.com/products/presenter.html

A
Anonymous_Coward
Participant
November 20, 2013

Read the problem more carefully. The OP has a valid licence , clicks on upgrade & is automatically taken to biggest POS Adobe has ever come up with - I refer to Creative Cloud, which we have to do everything through. There is no other way.

I had a similar problem when the  CC service borked itself and  valid licence "expired"  for all my adobe products!  WHen I did the reinstall of the CC "controller" the licence was not recognised & reverted to trial - since then I have not been able to get Presenter reinstalled.

Now busily looking for free software - or of equivalent price & ban adobe from my schools computer labs,

Jorma_at_Knox
Jorma_at_Knox
Legend
November 20, 2013

Kim,

I did read it carefully.

From the OP:

mish wrote:

Was using Presenter 9 no problem, then trial expired.

Clearly stating that they were using the trial version. So the OP did not have a valid license for Presenter.

As I stated in my other post, Presenter is not part of the Creative Cloud, so I was  giving a link to where they could purchase a license for Presenter.

While I am sorry to hear that you are facing problems with CC, I would recomend you contact Adobe Support to get help on resolving this issue. Flaming on a user forum is the long way of solving your problem, and may not result in a resolution. Feel free to reach out to Adobe here: 800-945-9120.

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