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sanchezg94592486
Participant
September 15, 2020
Question

Unable to Open a file

  • September 15, 2020
  • 1 reply
  • 263 views

Hello,

I'm new to adobe captivate and still trying to learn. The problem I'm experiencing is that I cannot open a file and the template I downloaded from the Adobe webiste (league), and I'm stuck with this project.

The message received is:

Adobe Captivate could not open "files_2020_06_League_45.cptx." Ensure that:

-the file is not open already.

-the file is not damaged.

-the hard disk has sufficient resources.......

Has anyone experience this issue before and can perhaps share some information on how to fix this.

Thank you.

Gabby

 

 

 

    This topic has been closed for replies.

    1 reply

    Lilybiri
    Lilybiri
    Legend
    September 15, 2020

    It is not a template file (cptl) but a normal CPTX-file like all Quick Start Projects.

    You could have that message if you are not working with the most recent version. Are you on 11.5.1 (Windows) or 11.5.4 (Mac)?

    Is this happening with all the Quick Start Projects? Some are rather big, sure that your system's features are sufficient? Can you insert individual slides from the QSPs?

    Can you start a new project?

    S
    sanchezg94592486Author
    Participant
    September 15, 2020
     

    I'm using windows 10.

    I can open a CPTX-file from the resource option but this project requires me to use  league

     

     

    files_2020_06_League_45 (1) )

    and I cannot open it to start creating my eLearning Modules.

    Lilybiri
    Lilybiri
    Legend
    September 15, 2020

    I was asking for the Captivate version....Look for the complete number under Help, About Capt

    You didn't answer the other questions neither. From the file name it looks like this file has already been used once (the number). Please answer my questions if you really want help.

     

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