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karens17369752
Participant
March 3, 2021
Question

Unable to open a file

  • March 3, 2021
  • 1 reply
  • 182 views

I am unable to open a Captivate file. I keep getting an error message that gives me 4 possible reasons, none of which are correct  Any suggestions?

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    1 reply

    Lilybiri
    Lilybiri
    Legend
    March 3, 2021

    That all-round error message is frustrating.

    Do you have everything installed on your system, not on a networked drive? That includes the paths to the projects and the cache (under Preferences)? Some users even report issues when using OneDrive (I don't have them).

     

    Try clearing the cache, eventually selectively by using the dcache AIR application. Be careful not to clear the cache of the project which could be converted to a backup. BTW did you try the backup version?

     

    Clean the Preferences: find the subfolder 'utils' under the installation folder, and run the 'CleanPreferences...' appropriate for your OS while Captivate is closed.

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