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roberti6262355
roberti6262355
Participant
January 9, 2017
Question

Unable to open cptx (Cp7) files in Cp 8

  • January 9, 2017
  • 1 reply
  • 153 views

Hi all

I'm using Version 8  (german Version) on a PC.

After opening a Captivate 7 CPTX files in Captivate 8, a popup apears with an error message:

Adobe Captivate could not open "the file" Ensure that:

-The files is not open already

- The file is not damanged.

-The hard disk has suffecient available space

-The system has suffeicent resources.

The same error message apears after trying to open the same file with Cp9 Cloud Version. It seems that all files from Captivate 7 are affected.

How can I open/import my old projects?

Thank you

Regards

Robert

    This topic has been closed for replies.

    1 reply

    Lilybiri
    Lilybiri
    Legend
    January 9, 2017

    When you installed CP8, did you follow the Release notes about cleaning Preferences, deleting some folders in Public (or shared) documents? There is not a difference between a subscription and a perpetual license, just be sure to have always the latest versions. For 9 it is now 9.0.2.437. Clean cache regularly.

    roberti6262355
    roberti6262355Author
    Participant
    January 10, 2017

    Thanks for your answer.

    Our Company IT ordered CP8 and installed the it on my PC (I don't have admin rights on my PC). I canot say, whether the Release notes have been followed. What do you mean with "cleaning Preferences" ?

    My Cp Version: 8.0.0.145

    Lilybiri
    Lilybiri
    Legend
    January 10, 2017

    Here are some recommendations, it is very probable that the guidelines were not followed. Maybe for some recommendations you'll need administrator rights, or contact the IT people again:

    1. Clean Preferences can be done with the appropriate file (depends on OS) in the subfolder 'utils' under the installation folder of Captivate. Do this before
    2. Upgrading to 8.0.3.290 The version you have, first release, was pretty buggy. There were at least 3 patches released after that version.
    3. In the Public documents (for WIndows, for Mac it is Shared), before installing the patch delete the folders Layouts, Sample Projects, maybe even Interactions as described in the release notes.

    Meanwhile, insist also that you'd be given the privileges needed to Run Captivate as Administrator if you are on Windows.

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