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sarag66716594
sarag66716594
Participating Frequently
July 25, 2017
Question

Unable to open file

  • July 25, 2017
  • 4 replies
  • 1447 views

When I try to open a file that is already created it gives me this message:

    This topic has been closed for replies.

    4 replies

    Erik Lord
    Erik Lord
    Inspiring
    August 1, 2017

    Lieve is correct, of course.

    It should have occurred to me you had source files newer than your version of CP.

    Very few programs, if any, can open source files created with a newer version of the program.

    You need CP8, or newer, to edit those files- no way around it.

    sarag66716594
    sarag66716594Author
    Participating Frequently
    August 1, 2017

    That is very helpful. I am currently in the process of getting Adobe Captivate 8 downloaded on my computer. Hopefully the files will open then. Thanks!!

    Erik Lord
    Erik Lord
    Inspiring
    July 28, 2017

    Actually, look at this link:

    Old Captivate Files (*.cp)

    Adobe may be able to help you directly.

    If CP7 won't open the file and it's .cptx then it may have been created with CP6.

    I think CP5 still created .cp files, not .cptx, but I could be wrong.

    If true that this was created with CP6 then CP7 should be able to open it, in which case the issue could be the file is just corrupted.

    Check the above thread and send them an email - perhaps that will help.

    If not, post back.

    good luck

    sarag66716594
    sarag66716594Author
    Participating Frequently
    July 31, 2017

    I don't think that is the issue since they are all CPTX files. How would I know if they are corrupted?

    Thanks for your help!

    Erik Lord
    Erik Lord
    Inspiring
    July 26, 2017

    Any given version of Captivate will open files from the previous version.

    So if you have CP8, you would be able to open CP7 files.

    If this is the issue, then the source file is likely pre-CP7, so most likely CP6 or CP5.

    Does it have a .cp or a .cptx extension?

    At any rate, if you can post the file somewhere, I'll download it and see if I can open it in an older version, then upgrade it to whatever version of CP you are trying to use, then send you that updated file.

    (unless you happen to have Captivate version 6, or 5, or 4....installed somewhere then you can do that yourself).

    sarag66716594
    sarag66716594Author
    Participating Frequently
    July 27, 2017

    I currently have CP7 downloaded. I am unsure of what version they were created in, but they were created in December of 2015 and early 2016 if that helps. It is a CPTX file type. I don't have the older versions of Captivate. Where could I post one?

    Thanks!

    Erik Lord
    Erik Lord
    Inspiring
    July 25, 2017

    Did you investigate any of the issues the dialog suggests?

    If all those are ok, especially HD space and resources, do you have the file backed-up anywhere?

    CP files do get corrupted on occasion, the chances are apparently higher if you're opening a project from a network location. Its generally recommended you work locally (open/save the project on your local machine) and save up to a network drive or other backup location daily.

    Otherwise this may help:

    How to recover a corrupted Adobe Captivate project

    sarag66716594
    sarag66716594Author
    Participating Frequently
    July 25, 2017

    Yes, I did look into those but don't think any of them are the problem. The file is something that was created a couple years ago by someone else and I am trying to go back in to make some edits to things that have changed in the past couple of years. Any ideas?

    Lilybiri
    Lilybiri
    Legend
    July 25, 2017

    DId you open the file with the same version as the one it was created with?

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